Customer Service

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Full Time Newark, NJ, US

6 days ago Requisition

Salary Range: $19.00 To $20.00 Hourly

We are seeking a dedicated and experienced Customer Service Representative to join our amazing team. As a Customer Service Representative, you will be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience.

• Properly processes customers’ inbounds; troubleshoots PO’s; systemically confirms 100% accurate put-away; and resolves discrepancies as needed.
• Properly processes customers orders; troubleshoots orders and resolved discrepancies as needed.
• Properly utilizes warehouse management system andmaintainsappropriatedocumentation.
• Coordinate and update warehouse employees regarding new and modified customer orders.
• Review shipping and receivingreports toensureaccurateandon-time deliveries.
• Provides exceptional customer service to incoming callers, customers and carriers.
• Proactively communicates with customers, employees and the management teamtoensurenecessary requirements are met.
• Processes, audits and files various documentation.
• Performs various office support activities.
• Regular and consistent attendanceandpunctualityarejob requirements.
• The ability to get along with others and non-violenceisajobrequirementtoconsistentlypromotea positive team environment.
• Assist other employeesintheperformanceof theirassigneddutieswhen necessary.
• Occasionally work overtime and o the weekend when necessary.

• Perform other tasks and/or duties as they may be assigned.

• Conducts oneself and operates equipment and acts in accordance with all company policies, safety rules, regulations, laws, including wearing proper personal protective equipment.
• Conducts oneself in a positive professional manner at all times.
• Takes advantage of all opportunities to attend training sessions to upgrade knowledge.
• Continually recommend measures to improve production and quality methods, equipment performance and use, safety and workplace environment.
• Make suggestions for improving the company.

Education and Experience:

• High school diploma or equivalent preferred.
• One year of customer service experience preferred.
• Must have billing experience

• Principles and practices of effective customer service.
• May require material handling certification.