Program Support Specialist; Student Counselor

Position Summary

Rutgers School of Health Professions (SHP) is seeking a Program Support Specialist (Student Counselor) to work in the Dean’s Office‑Administration, Office of Enrollment Management.

Under the supervision of the Director of Student Success and EOF, the Program Support Specialist will support the Office of Enrollment Management/Academic Success by providing academic, financial, and career advisement; along with personal counseling to students. The Program Support Specialist will assist in the development, coordination, and conducting of personal/career/and academic seminars and evaluate the delivery of seminars and services to students in addition to other duties as assigned within the Office of Enrollment Management.

• Assists the Office of Enrollment Management with various data collection and reporting with respect to the recruitment and retention of students.
• Provides academic, career, financial, and personal counseling on an individual & group basis to students through individual counseling sessions or group sessions.
• Responsible for monitoring the academic progress of students through the use of monthly progress reports, meets with students and provides feedback regarding academic performance documents each counseling session.
• Maintains student files and documents summary of counseling contacts on Counseling Contact forms. Sends counseling contact information to Staff Assistant for log completion of statistical reports.
• Conducts weekly and monthly outreach activities to students that fall below a 3.0 grade point average, are not meeting academic action plan participation requirements, and any student who is in violation of the University’s Code of Conduct policies.
• Tutor referrals and reports to Assistant Director’s requests.
• Assists in recruiting and supervising tutors and coordinates group and individual tutoring sessions. Assesses tutor regularly regarding student assistance and follows up with students who tutor may deem academically under‑performing.
• Makes students aware of all required deadlines including FAFSA deadlines and other financial aid requirements, registration, and graduation deadlines. Assists in providing information to students on financial aid matters including state and federal grants, scholarships, and loan programs.
• Assists in the coordination of all aspects of student success activities. Identifies workshop topics and facilitators.
• Assists in the coordination of topics to be presented during professional development workshops for students each month.
• Assists in the design and continuous updating of information on the Student Success webpage and CANVAS Shells.

• Master’s Degree in Counseling, Student Personnel Services, or closely related field plus two (2) years of administrative experience (5 years preferred) in a government agency, university setting, or large business office with responsibility for office management, preparation of reports and budgets, etc.

City:
Newark

State: NJ

PHYSICAL DEMANDS:

• Standing, sitting, walking, talking, and hearing.
• No special vision requirements.
• Must be able to lift or exert force up to ten (10) pounds.

WORK ENVIRONMENT:

• Office environment. Moderate noise.

• Work Hours:
  
  Monday through Friday 37.5 hours per week. 8:30 a.m. to 4:30 p.m. Some evening and weekend hours expected.

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