Field System Engineer - NJ

The Field Systems Engineer (FSE) is responsible for attending to service needs of bio Merieux customers within their assigned geographic territory, as well as nationally, on an as-needed basis, utilizing appropriate tools and test equipment. This position requires someone who is a self-starter, with the ability to deliver a best-in-class customer experience, while working remotely without direct supervision and able to conduct overnight travel on short-notice.

Typical weekday travel is defined as daily customer visits not requiring overnight travel but expect daily driving of 50% or more. Weekend and Holiday rotational coverage is scheduled with the expectation of additional driving or flying within and/or outside of the standard assigned service region. Standard field service operations for customer support consists of approximately 15% of annual OnCall with the expectation of overnight travel when qualified on products.

You will partner directly with a variety of Clinicians, Scientists, Technicians, Biomedical Engineers, and Lab Leadership to optimize the performance of bio Merieux’s diverse product portfolio.

• Customer Service & Technical Execution:
  Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications.
• Relationship Building & Sales Support:
  Build trust with customers, promote service agreements, and identify sales opportunities for cross-functional teams.
• Collaboration & Revenue Generation:
  Foster teamwork across service and support teams while driving field service revenue through billable offerings like preventive maintenance and equipment moves.

• Training Travel:
  Attend 6–9 weeks of product training at Durham, NC or St. Louis, MO offices within the first year; future trainings occur as needed.
• Customer Visit Travel:
  Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel.
• On-Call Support:
  Participate in weekend/holiday on-call rotation (~every 5 weeks), requiring local phone availability and potential national travel for instrument support.

• Documentation & Compliance:
  Timely and accurate completion of service work orders, QA checklists, and internal training requirements.
• Scheduling & Reporting:
  Maintain an up-to-date calendar of availability and submit travel expense reports regularly to avoid penalties.
• Fleet Management:
  Follow all company policies related to the use and upkeep of the assigned fleet vehicle.

• Asset & Inventory Management:
  Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy.
• Professional Development &
  
  Collaboration:
  
  Continuously improve technical and interpersonal skills, meet annual priorities, and collaborate with sales and applications teams to enhance customer experience.
• Strategic & Promotional Support:
  Represent bio Merieux professionally, support trade shows as needed, and provide feedback to Sales, Marketing, and Customer Service to help expand service capabilities
• Perform all work in compliance with company quality procedures and standards.
• Performs other duties as assigned.

• Customer Service & Technical Execution:
  Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications.
• Relationship Building & Sales Support:
  Build trust with customers, promote service agreements, and identify sales opportunities for cross-functional teams.
• Collaboration & Revenue Generation:
  Foster teamwork across service and support teams while driving field service revenue through billable offerings like preventive maintenance and equipment moves.

• Training Travel:
  Attend 6–9 weeks of product training at Durham, NC or St. Louis, MO offices within the first year; future trainings occur as needed.
• Customer Visit…