Field Engineering Specialist - Mass Spectrometry

Opportunity

• Subject matter expert for mass spectrometry instrumentation and technical repair for Roche production lines.
• On‑site maintenance, repair and service of Roche mass spectrometry instruments.
• Handle complex customer and employee inquiries, resolving errors, complaints, and problems.
• Diagnose and resolve mechanical, hardware, software, and system failures.
• Document all activities, contribute to quality improvement, and maximize customer satisfaction.
• Ensure adherence to internal processes, training and support concepts while proposing optimizations and transferring knowledge across stakeholders.
• Utilize digital service tools to solve problems effectively.
• National field‑based role with the United States territory; 90% travel expected, with potential international travel.
• Ideal candidate should reside in Phoenix, AZ;
  Burlington, NC; or Raritan, NJ.

• Bachelor's degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 3–5 years of progressive experience repairing or servicing complex mechanical/system hardware and software.
• Three years experience in a clinical, manufacturing or research setting in a health or diagnostics industry environment with a focus on quantitative LC‑MS.
• Electro‑mechanical and fluidics troubleshooting experience.
• Ability to travel, including some overnight travel.
• Ability to support after hours and on weekends/holidays.

• Five or more years of progressive experience providing hardware installation, repair, and maintenance of LC‑MS instruments in a clinical, manufacturing, or research setting.
• Advanced knowledge of electronics, electro‑mechanical systems, information technology, and basic chemistry.
• Ability to learn and remain current on Roche solutions across various fields, including chemistry, immunology, molecular, life sciences, and IT.
• Strong customer relationships and ability to serve as an internal technical resource, including after‑hours and weekend support.

The expected salary range for this position based on the primary location of Indianapolis is $78,100 to $145,000. Salary will be determined by experience, qualifications, geographic location, and other job‑related factors. The position is eligible for incentive compensation and standard benefits.

Relocation benefits are available.

Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company’s policy prohibits unlawful discrimination, including but not limited to discrimination on the basis of protected veteran status, disability status, and consistent with all federal, state, or local laws.