Quality Manager; On Site, Pine Brook

Job Description

The US Quality Control Manager is a hands‑on, field‑focused role responsible for managing product quality performance across the U.S. market, with a primary emphasis on field failures and warranty claim resolution.

This position is not focused on supplier or factory quality management. It is dedicated to addressing in‑market product performance issues, including diagnosing field failures, managing warranty (RGA) claims, and driving root cause resolution. A key part of the role is to identify issues arising in the field and, under the leadership of the QC Director, collaborate with the China QC Manager to provide the foundational data needed to address and resolve these issues.

This role owns the end‑to‑end warranty and field quality process, from initial failure intake through root cause analysis and corrective action. While carrying a manager title, this position requires direct, hands‑on involvement in field investigations, site visits, and technical troubleshooting.

The ideal candidate must have strong experience in the LED lighting industry, particularly in field issue resolution, product troubleshooting, and warranty claim handling, and be comfortable operating both strategically and tactically in a fast‑paced environment, as well as travel for on‑site support as required.

• Own and manage the U.S. warranty claim (RGA) process from intake through resolution
• Lead field failure investigations and ensure timely issue resolution
• Analyze warranty data and failure trends to identify systemic product issues
• Drive root cause analysis (RCA) and implement corrective/preventive actions (CAPA)
• Conduct on-site field visits to investigate product failures and validate issues
• Perform hands‑on troubleshooting of LED fixtures, drivers, and control systems
• Work directly with contractors, distributors, and end users to resolve issues
• Travel as needed to support critical field cases
• Provide advanced technical support for lighting products, installations, and controls
• Manage and resolve escalated technical and quality issues
• Troubleshoot installation errors, wiring issues, and product performance failures
• Track and report warranty KPIs, failure rates, and quality metrics
• Provide regular updates and insights to Global Quality leadership
• Identify recurring issues and drive continuous improvement initiatives
• Collaborate with global QC, engineering, and product teams
• Provide field feedback to support product improvements and NPI (New Product Introduction)
• Support corrective actions with internal and external stakeholders
• Perform all other duties as assigned

• Bachelor's degree in electrical engineering or related field
• 7+ years of experience in the LED lighting industry
• Hands‑on experience with lighting products, systems, and field installations
• Direct experience handling lighting product warranty claims (RGA)
• Proven experience in field failure analysis within the lighting industry
• Strong knowledge of LED fixtures, drivers, sensors, and lighting control systems
• Familiarity with NEC, UL, and building codes
• Strong problem‑solving skills with experience in root cause analysis (RCA)
• Ability to work independently in a hands‑on, field‑oriented role

• This is an on‑site position required to work out of our Pine Brook, NJ Headquarters, Monday through Friday, 5 days per week
• Must be able to commute to the work location, and to customer sites for on‑site support as needed
• Must be able to travel depending on business needs (Train, Plane, Car)
• Must be able to walk, talk, sit, stand, bend, listen, type, read
• Must be able to push, pull, lift up to 25 pounds on occasion
• Must be eligible to work in the United States

Max Lite offers competitive compensation, robust health and wellness benefits, paid time off, including holidays and flex days (for HQ-based employees), a 401(k) with company match, and a collaborative environment designed to support growth and meaningful contribution.

Max Lite is an Equal Opportunity Employer and provides equal employment opportunities to all applicants and employees without regard to race, color,…