Branch Ambassador - Market

Full Time Branch Ambassador - New Jersey Market

Welcome to the future of banking. At Capital One, we believe your bank should be as mobile, intuitive, and human as the rest of your life. We are reimagining the way people interact with their money by creating community hubs where technology meets human empathy. As a Branch Ambassador, you are the heartbeat of our space. You embody our culture of outstanding hospitality, building relationships and blending friendly, attentive service with cutting‑edge digital innovation.

You help clients navigate the latest tools and reach their financial goals in a way that feels personal and secure.

You are the bedrock of our environment’s safety and integrity. You execute high-volume cash transactions—including deposits, withdrawals, and complex negotiable instrument processing—with 100% accuracy. You maintain a compliance‑first mindset, ensuring that all security, audit, BSA/AML, and federal regulatory standards are met with precision to keep our customers' assets safe.

You educate clients on how to leverage mobile banking, remote deposit capture, and contactless payments, helping them gain convenience and security in their daily financial lives.

You identify needs by actively listening, uncovering personal or business goals, and pairing them with the right digital tools or banking solutions to help customers succeed.

You move fluidly throughout the space, greeting customers and ensuring no one ever feels like just a number. You balance the efficiency of a high‑volume operation with the warmth of a community‑focused partner.

• A Hospitality Heart:
  You have a natural gift for making people feel welcome and heard.
• Tech Fluency:
  You are an early adopter of apps and digital tools and love teaching others how to use them.
• Precision and Detail:
  You find satisfaction in getting the numbers right every single time and following clear procedures.
• Adaptability:
  You enjoy a fluid workspace where you might move from a cash drawer to a digital demo in minutes.
• Curiosity:
  You want to know the why behind the how and are always looking for ways to improve the customer journey.

This isn't just a job—it’s work with a mission. Because we’ve removed the pressure of traditional sales quotas, you are free to focus on the depth of your impact on customers, teammates, and the community. We provide an inclusive environment where we invest in your confidence, service mindset, and professional growth.

• Day 1 coverage for Medical, Dental, Vision and Prescriptions
• Flexible Spending Accounts
• Life and Disability Insurance
• Paid Time Off
• Education Assistance
• Matching 401(k) contribution up to 7.5%
• Paid Parental Leave
• Mental Health support
• Back‑up Child or Elder Care
• And much more!

• Support surrounding Branches as needed within a 50 mile radius, with occasional opportunities to assist other locations in the broader Region.
• Work a flexible schedule, including nights and weekends, with hours and days subject to change. While the company provides reasonable notice for permanent schedule changes in accordance with state and local laws, the ability to adapt to business‑driven schedule adjustments is required.
• Attend all required training sessions, which may occur on a schedule differing from the primary shift.
• Lifting up to 25 pounds and moving/standing for extended periods of time.
• Maintain regular and consistent attendance.

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.

• Associate’s degree.
• 2+ years of Retail or Customer‑facing experience.
• Proficient in G‑Suite.
• Strong written and oral communication skills.

Edison, NJ: $51,542 - $54,600 for Branch Ambassador. Newark, NJ: $51,542 - $54,600 for Branch Ambassador.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article
23‑A of the New York Correction Law;
San Francisco, California Police Code Article
49, Sections
4901‑4920;
New York City’s Fair Chance Act;
Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.