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On-Site Representative

Job in Newark, Essex County, New Jersey, 07175, USA
Listing for: Pivotal Retail Group
Full Time position
Listed on 2026-07-09
Job specializations:
  • Entertainment & Gaming
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below

This position is based in New Jersey and for you to travel nationwide extensively.

The role of the Onsite Project Representative is to act as a liaison between Client and project stakeholders to manage elements of major retail new-build and remodel in-store projects. Projects may vary by store or region, based on many market factors and variances.

Duties and responsibilities
  • Reviews scope and goals defined by AutoCAD store plan and evaluates each component as a part of an in-store punch walk process. Validates project elements for completion, deficiencies, and possible variances from stated project scope, as needed.
  • Schedules and leads project punch walk with store manager, district manager, project contractor, and/or labor team.
  • Inspects site and reports project status based on scope of work slated for location. Highlights areas with defects and opportunities for improvement, as needed.
  • Develops and maintains strong relationships with all stakeholders to ensure collaboration and support for project success.
  • Acts as primary point of contact for day-to-day communications with Client and stakeholder representatives related to punch walk process and project elements.
  • Conducts regularly scheduled conference calls with Client and stakeholders to ensure communication is clear and project remains on schedule.
  • Initiates daily communication of responsibility completion via email and phone with Client and stakeholders to ensure cross functional team is informed of project status.
  • Clearly articulates recommendations and best practices to ensure role is supportive of Client’s efforts and creates process improvement.
  • Completes reporting by location to support findings and ensures proper communication to all stakeholders so corrective action can be taken to support remedy and closeout.
  • Ensures timely completion of various reporting and administrative responsibilities.
  • Provides leadership, motivation, direction, guidance, and support necessary to achieve company, Client, and program objectives.
  • Travels to site locations as dictated by schedule and project needs. Travel may vary as needed
Qualifications Education
  • Bachelor’s degree; or the equivalent of 3-5 years related retail management experience or equivalent combination of education and experience.
Experience
  • Experience in a retail setting not required but is a plus.
  • Experience reading and using floor plans is not required but is a plus.
  • Able to drive and has valid driver’s license and insurance as deemed necessary for position.
Knowledge, skills and abilities
  • Able to manage multiple projects in a timely manner
  • Able to work independently and manage time
  • Able to gather and prepare store specific unit data
  • Great adaptability, interpersonal, and influencing skills
  • Strong written and verbal communication skills
  • Highly motivated and results-driven
  • Adheres to company policies and procedures
  • Acts as a leader representing Pivotal Retail Group, the client, and stakeholders
  • Maintains a positive and respectful attitude
  • Consistently reports to work at assigned locations on time and prepared to perform duties of position
Proficiency in the use of computers for
  • Spreadsheets using Microsoft Excel
  • Basic mathematic skills
  • Document editing using Nitro
Working conditions
  • Onsite Project Representative must be able to travel nationwide extensively.
  • Work is typically performed in a non-standard workplace, not an office setting.
  • Onsite Project Representative works a standard work week but may be required to work some evenings and weekends to complete assignments.
Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to stand for long periods of time
  • Must be able to walk
  • Must be able to sit for long periods of time
  • Must be able to lift and/or move up to 20 pounds
  • Must be able to use a mobile, handheld device such as a tablet.
  • PRG expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of PRG employees to perform their job duties may result in discipline up to and including discharge. PRG provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

    In addition to federal law requirements, PRG complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Service-Disabled Veteran Owned Small…
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