Sr. Business Protection Specialist
Listed on 2026-06-07
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Finance & Banking
Financial Compliance, Regulatory Compliance Specialist
About the Role
The Sr. Business Protection Specialist sits within the newly formed Business Protection team, within the Knowledge Management organization in Customer Operations. This role serves as a critical liaison between Operations, Compliance, and Internal Audit teams. The specialist ensures that operational processes, particularly manual transactions and customer-impacting actions, are documented, controlled, and aligned with regulatory requirements and internal controls. The specialist performs regulator‑aligned agent‑audits, monitors regulatory updates, and proactively assesses the impact of process changes across Operations.
The role plays a key part in protecting customers, reducing regulatory risk for the business, and ensuring audit readiness by providing clear process documentation, evidence, and control mappings.
Regulatory Oversight & Self‑Audit Execution
Conduct regulator‑aligned self‑audits of Operations teams’ manual transactions and customer‑impacting activities to ensure adherence to regulatory requirements, internal controls, and documented procedures. Identify process deviations, emerging patterns, and escalate findings withclear documentation and recommended corrective actions. Work with analytical teams to identify continuous improvements. Maintain audit‑ready records, evidence, and artifacts to support internal reviews, compliance requests, and regulator inquiries.
Process Mapping & Control Alignment
Map end‑to‑end operational processes to applicable regulations, internal controls, and internal policies, ensuring clarity of control intent and execution. Partner with Operations to validate process accuracy and identify opportunities to strengthen controls without negatively impacting customer experience. Maintain process documentation, control narratives, and support materials to ensure consistency and traceability across teams.
Regulatory Change Monitoring & Impact Assessment
Monitor regulatory updates, guidance, and enforcement trends relevant to Operations and customer protection. Assess the operational and control impact of regulatory changes and support the definition of required process updates in partnership with Compliance. Provide clear, actionable guidance to Operations and Knowledge Management teams on regulatory‑driven process changes.
Audit & Compliance Enablement
Serve as a key point of contact for Internal Audit by providing process documentation, control mappings, and proof of execution. Support Compliance initiatives by reviewing proposed process optimizations and assessing potential regulatory and customer protection impacts. Ensure audit and compliance requests are addressed accurately, consistently, and within required timelines.
Cross‑Functional Partnership & Risk Awareness
Act as a connective layer between Operations, Compliance, Internal Audit, and Knowledge Management to drive shared understanding of regulatory expectations and process ownership.
Qualifications• Experience working with operational processes in a regulated environment, preferably within gaming, financial services, or another highly regulated industry.
The annual salary range for this position is $63,600.00 to $83,475.00. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate. This position is also eligible for participation in a performance‑based bonus plan. Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration sponsorship.
At this time, this role is not eligible for immigration‑related employment authorization sponsorship…
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