Credit and Collections Supervisor; Bi-Lingual

Join our team as a Credit and Collections Supervisor at Seafrigo where you will manage the daily accounts receivable functions. We are seeking a detail-oriented individual with a strong background in accounting and technical expertise to ensure accuracy and efficiency in our financial operations.

Responsible for maintaining and managing the daily accounts receivable function of the company. Primary duties include tracking and recording payments from customers, resolving discrepancies, ensuring the timely collection of outstanding invoices, and maintaining accurate financial records. Collaborates closely with other departments to resolve issues and streamline processes.

• Generate and distribute customer statements accurately and on time, and reminder notices if necessary.
• Update customer account information as required.
• Recommend credit limits for new and current customers based on credit worthiness.

• Record and reconcile customer payments daily, including checks, ACH, wire transfers, and credit card transactions.
• Monitor and apply payments accurately against open invoices.
• Address and resolve discrepancies between payments and invoices.

• Implement collection strategies to minimize outstanding balances.
• Monitor accounts receivable aging and identify overdue accounts.
• Contact customers to follow up on outstanding balances and negotiate payment plans when necessary.
• Escalate unresolved accounts to management or legal teams as needed.

• Generate and maintain accounts receivable aging reports, payment status updates, and collection progress.
• Provide regular updates to management on AR metrics and key performance indicators (KPIs).
• Support month‑end and year‑end close processes by reconciling AR accounts.

• Respond to customer inquiries regarding billing, payments, and account discrepancies.
• Collaborate with the sales and customer service teams to resolve disputes.
• Ensure customer satisfaction while enforcing payment terms and conditions.
• Build and maintain positive relationships with customers to facilitate prompt payment.

• Maintain accurate records of invoices, payments and communications.
• Ensure compliance with company policies, financial regulations and internal controls.
• Assist with audits by preparing documentation and responding to auditor inquiries.
• Analyze trends and identify opportunities for process improvement or risk mitigation.
• Stay updated on industry best practices and technological advancements to optimize AR processes.

• High school diploma or equivalent required.
• Associates or bachelor’s degree in Accounting, Finance or a related field (preferred)

• Strong understanding of Credit and Collections processes and procedures with general knowledge of related accounting practices
• Proficiency in English and Spanish
• Familiarity with AR automation tools and customer relationship (CRM) software
• Knowledge of collection laws and regulations is a plus

• Proven experience (5+ years) in accounts receivable supervisory, management or similar role
• Proven track record of driving process improvements and implementing AR best practices
• Hands‑on experience with accounts receivable systems and ERP platforms

• Excellent communication and interpersonal skills for effective interaction with customers and internal stakeholders
• Attention to detail and accuracy in processing invoices and payments
• Excellent organizational and time management skills
• Ability to work independently and collaboratively in a team environment
• Ability to prioritize tasks, manage workload efficiently and meet deadlines in a fast‑paced environment

• Competitive salary commensurate with experience
• Health insurance benefits
• Retirement savings plan
• Paid time off

At Seafrigo, we value diversity and are dedicated to fostering an inclusive work environment. Join us in driving financial excellence as a Credit and Collections Supervisor.

Seafrigo is an equal opportunity employer.