Data Conversion Analyst

Job Description

The Conversion Analyst is an active participant in a high-profile role supporting Portico credit union clients as they transition from their current core software to Portico. This position carries a wide range of responsibilities throughout the conversion lifecycle, making a willingness to do whatever it takes essential. The ideal candidate has a strong customer service background, excellent verbal and written communication skills, a proven ability to troubleshoot issues, and is highly organized.

Knowledge of the credit union or banking industry is a plus.

• Providing consultation to clients before, during, and after conversion, including guidance on proper system usage
• Supporting clients during Portico Go-Live, including teller and lending operations throughout live week
• Managing outstanding issues as credit unions transition from Delivery teams to Client Services
• Communicating progress and potential risks to management for awareness and resolution
• Maintaining tools that support the efficiency and effectiveness of the conversion process
• Applying standard project management principles to effectively manage project timelines and deliverables
• Supporting multiple concurrent projects
• Supporting Fiserv’s mission by delivering outstanding service, support, and implementation of integrated technology and service solutions to internal and external clients

• High School Diploma required
• Minimum of 2 years of work experience (financial industry experience preferred)
• Experience working directly with clients
• Flexibility to work after hours, on-call, and weekends during go-live events as needed

• Experience with credit union products and services highly preferred
• Project management capabilities
• Experience with Excel or Access is a plus

Graduate

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