Senior Manager, Cross-border Sales Controls, TB; Malaysia, India

Job Summary

This role could be based in Malaysia and India. When you start the application process you will be presented with a drop down menu showing all countries, please ensure that you select a country where the role is based.

This role is to support the implementation and execution of TB Sales control processes and controls testing, in particular for Cross-border risk and pricing review related controls. Initial focus will be on the design, documentation, uplift and implementation of controls where required. This will be followed by iterative refinements and streamlining of the approach as the control environment matures.

• Act as key contact for control and assurance testing issues pertaining to cross border client engagements and pricing
• Perform and review CST / KCI check results as either maker or checker in the assurance process. In doing so, adhere to the agreed CST / KCI plans and approach and report all exceptions on non-compliance with standard controls.
• Liaise with various teams for the validation and closure of CST / KCI exceptions
• Support uplift of quality control / assurance testing steps
• Maintain core risk management information, for testing, process, risk, controls, CST/KCI updates
• Coordinate and communicate risk management decisions from Group to Countries
• Coordinate and facilitate cross border control discussions with stakeholders
• Support the integration of lessons learned from incidents, audit findings and risk reviews into control frameworks to prevent recurrence of issues.
• Support Risk Review as required

• Support the development and continuous improvement of preventive and detective controls for cross-border client engagements and pricing review related processes
• Coordinate and execute governance processes, including tracking of audit findings, 2LA issues, breaches, and management actions
• Support procedures, controls and monitoring plans for Operational Risk Management
• Assess TB control operating effectiveness based on CST / KCI test results

• Contribute to internal/external audits on risk and governance
• Ensure risks and controls are embedded across the cross border related processes
• Ensure timely logging and escalation of issues
• Ensure timely reporting of Operational Risks and implementation of control measures to mitigate
• Provide oversight across GBS, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements

• TB Conduct and Control
• Cross-border and Art 21c Project teams
• TB Frontline staff (as testing population)
• Data Analytics Teams
• CFCR

• Understanding of SCB Risk management framework
• Quantitative, analytical and problem-solving skills with attention to detail
• Communication & Governance skills
• Understanding of banking products, policies, processes, systems, data flows

• University Degree
• Detailed knowledge of Conduct Risk management, ideally gained through experience in a Conduct Risk management role
• 8-10+ years of work experience in financial services

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.