Loan Servicing Manager - Brick Capital

Loan Servicing Manager

The Loan Servicing Manager will lead the launch and ongoing development of Brick City Capital's in-house servicing platform. This role will be instrumental in implementing our initiative to transition loan servicing operations from external parties to an internally managed, borrower-first experience.

This individual will be responsible for building the department's operational backbone—overseeing servicing tasks, coordinating third-party vendors, managing borrower communications, and maintaining investor reporting standards.

You will be the key driver in turning servicing into a profit center and strategic function, helping Brick City retain customer relationships, generate repeat business, and deliver top-tier experiences to both borrowers and note buyers. You will proactively monitor EPD risk and aggressively encouraging borrower payments to mitigate direct financial implications.

Servicing Department Buildout

• Design and implement scalable servicing operations tailored to DSCR and business-purpose loan portfolios
• Collaborate cross-functionally to transition note buyers to in-house servicing
• Onboard and manage vendor relationships for payment processing, escrow administration, collections, and more
• Develop and own SOPs for servicing workflows including loan onboarding, escrow, payoffs, and investor remittance

Customer Service & Borrower Retention

• Serve as the primary point of contact for borrower servicing inquiries and escalations
• Train future team members on servicing agreements, loan documents, and customer engagement
• Establish and manage processes for proactive borrower outreach—e.g., post-payment reserve depletion and at 3+ year intervals for repeat loan opportunities

Vendor & Technology Management

• Select and implement third-party vendors for payment processing, escrow (tax & insurance), and collections
• Ensure vendor contracts cover all servicing obligations (e.g., flood insurance verification, escrow analysis)
• Oversee technology integration between LOS, CRM (Salesforce), and servicing systems

Compliance, Legal & Oversight

• Maintain regulatory compliance across all servicing activities, including bankruptcy and foreclosure workflows
• Coordinate with legal and local counsel on sensitive foreclosure/REO matters and borrower protection protocols

Investor Reporting & Remittance

• Design and deliver standardized monthly reports and fund remittances to note buyers
• Establish a framework for ad hoc reporting requests and determine fee structure for customizations
• Support internal stakeholders with servicing performance analytics

Collections & Payoff Processing

• Oversee early-stage collections (up to 60 days delinquent), leveraging broker relationships to drive resolution
• Create escalation and default prevention processes in partnership with vendors
• Ensure payoff quotes, lien releases, and closing documentation are accurate and completed timely

Team Leadership & Growth

• Lead day-to-day servicing operations as the department's founding team member
• Collaborate with Asset Management leadership to scale the team as the portfolio grows (analysts, junior analysts)
• Support hiring, onboarding, and training of servicing staff over time

Authorized Remote Locations: AZ, CA, CT, FL, IN, NJ, NY, and TX

Salary Range: $60,000 - $80,000/year (Exempt/Salary)

• 2+ years of experience in mortgage servicing, ideally in DSCR, non-QM, or business-purpose lending
• Demonstrated ability to build servicing functions and manage vendor-driven servicing models
• In-depth knowledge of escrow, collections, payoff, and investor remittance workflows
• Strong understanding of servicing contracts, borrower documentation, and investor agreements
• Experience managing servicing tech stacks and integrating with CRM/LOS systems (e.g., Salesforce, Mortgage Automator)
• Proven leadership and project management skills; able to execute while planning for scale
• Drive to build a best-in-class servicing department
• High EQ and excellent communication; borrower-first and note-holder-aligned mindset

What We Prefer To Find:

• Experience standing up servicing departments or migrating servicing in-house
• Familiarity with key servicing…