Account Associate; Hybrid

For over 100 years, Prudential's diverse and talented employees have been committed to helping customers and their families grow and protect their wealth through a variety of products and services. We are known for delivering on our promises and are recognized as a trusted brand and one of the world’s most admired companies.

Prudential Retirement Strategies is an industry leader in the Stable Value, Pension Risk Transfer, Structured Settlements, and Retail Annuities businesses. The Structured Settlements business delivers financial security to personal injury claimants and their families through long‑term financial arrangements that provide financial wellness at a time of uncertainty in their lives. We are an industry leader in this space because of our financial strength and focus on our long‑term commitments to our customers.

Prudential’s Structured Settlements Business is seeking a Relationship Management Support Associate. The Relationship Management Support Associate, as a member of the Onboarding and Administration Team, will report to the Manager, Onboarding and Administration. This entry‑level position is responsible for performing various operational activities, including but not limited to, new sale set up, processing client requests, and contract delivery. The individual in this role will work closely with the Relationship Management, Onboarding, and Advanced Underwriting Teams within Structured Settlements, and our internal and external partners.

The position will be a hybrid role based in Newark, NJ.

• Meet or exceed service level agreements for processing customer requests including medical requests, document attachment, new sale set up, and contract mailings.
• Monitor a shared mailbox to ensure timely resolution of client requests/inquiries.
• Ensure timely upload of contracts to the Structured Settlements website.
• Manage applicable spreadsheets and prepare metrics to ensure proper processing of work.
• Answer and resolve incoming emails and calls from external distribution channels.
• Process post‑issuance changes as needed.

• Bachelor’s Degree, open to recent graduates.
• Excellent attention to detail.
• Ability to work as part of a team, but also independently, providing timely results.
• Self‑motivated with a positive ‘can‑do’ attitude.
• Strong interpersonal skills, both written and verbal.
• Strong time‑management skills.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, SharePoint, One Note).
• Flexibility to work overtime based on work volumes and business needs.

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $45,700.00 to $75,500.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

• Market competitive base salaries, with a yearly bonus potential at every level.
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4 %).
• Company‑funded pension plan.
• Wellness programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/life resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan
  :
  Shares can be purchased at 85 % of the lower of two prices (Beginning or End of the purchase period).

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the…