Loan Servicing Manager - Brick City Capital

Loan Servicing Manager - Brick City Capital

About Leverage Companies:

Leverage Companies is a dynamic real estate private equity platform on a mission to create millionaires through real estate. We operate a vertically integrated ecosystem comprised of these divisions .

Founded in 2018 proudly headquartered in Newark, NJ, we are scaling rapidly and building a world-class team committed to operational excellence, bold growth, and long-term impact.

Why We Love Working at Leverage Companies:

At Leverage Companies, integrity, entrepreneurial drive, and a commitment to excellence shape everything we do. We move with accountability and ownership, pushing innovation forward through collaboration and a culture that’s truly out of this world. Fast‑paced and mission‑driven, we offer real opportunities for growth and a team environment where both collective wins and individual achievements are celebrated.

The Loan Servicing Manager will lead the launch and ongoing development of Brick City Capital’s in-house servicing platform. This role will be instrumental in implementing our initiative to transition loan servicing operations from external parties to an internally managed, borrower-first experience.

This individual will be responsible for building the department’s operational backbone—overseeing servicing tasks, coordinating third-party vendors, managing borrower communications, and maintaining investor reporting standards.

You will be the key driver in turning servicing into a profit center and strategic function, helping Brick City retain customer relationships, generate repeat business, and deliver top-tier experiences to both borrowers and note buyers. You will proactively monitor EPD risk and aggressively encouraging borrower payments to mitigate direct financial implications.

• Design and implement scalable servicing operations tailored to DSCR and business-purpose loan portfolios
• Collaborate cross-functionally to transition note buyers to in-house servicing
• Onboard and manage vendor relationships for payment processing, escrow administration, collections, and more
• Develop and own SOPs for servicing workflows including loan onboarding, escrow, payoffs, and investor remittance

• Serve as the primary point of contact for borrower servicing inquiries and escalations
• Train future team members on servicing agreements, loan documents, and customer engagement
• Establish and manage processes for proactive borrower outreach—e.g., post-payment reserve depletion and at 3+ year intervals for repeat loan opportunities
• Select and implement third-party vendors for payment processing, escrow (tax & insurance), and collections
• Ensure vendor contracts cover all servicing obligations (e.g., flood insurance verification, escrow analysis)
• Oversee technology integration between LOS, CRM (Salesforce), and servicing systems

• Maintain regulatory compliance across all servicing activities, including bankruptcy and foreclosure workflows
• Coordinate with legal and local counsel on sensitive foreclosure/REO matters and borrower protection protocols
• Design and deliver standardized monthly reports and fund remittances to note buyers
• Establish a framework for ad hoc reporting requests and determine fee structure for customizations
• Support internal stakeholders with servicing performance analytics

• Oversee early-stage collections (up to 60 days delinquent), leveraging broker relationships to drive resolution
• Create escalation and default prevention processes in partnership with vendors
• Ensure payoff quotes, lien releases, and closing documentation are accurate and completed timely
• Lead day-to-day servicing operations as the department’s…