Assistant Manager

Position Details

Position Information

The Office of Financial Aid (OFA) is an integral part of Rutgers University-Newark (RU-N). It's a key partner in advancing the University's purpose and strategic plans for access and affordability. We are committed to removing financial barriers to student enrollment and retention. To accomplish this, the Office of Financial Aid strives to balance responsible stewardship of all federal, state, private, and internal aid resources.

Core services are built around a student-centered culture, working with our students and their families to seek, obtain, and make informed financial aid decisions through financial literacy and outreach. We are working to establish ourselves as a leader in financial aid services, using technology to streamline processes, maintain regulatory compliance, and promote scholarship opportunities to make higher education possible for all students.

We are committed to providing exemplary service in a fair, sensitive, and confidential environment to all students, families, the University community, and the community at large, regardless of background, culture, or lifestyle. Without bias or judgment, our objective is to equitably assess federal, state, and institutional financial aid resources, scholarships, grants, loans, and employment opportunities for eligible students. We employ professional judgment and financial literacy counseling to effectively identify and address financial educational barriers.

Rutgers University - Newark, an urban public research anchor institution, located in Newark, New Jersey, a city of promise, is seeking an Assistant Manager.

Responsibilities include (but are not limited to) assisting the Director in the overall management of the office, administration of financial aid programs and the development, implementation, and evaluation of program policies that directly relates to financial aid services. An essential function of this job is to supervise a team of Sr. Financial Aid Counselors and Support Staff, and provide training, goal setting, oversight, quality assurance, and strategic planning for the numerous financial aid programs and student population caseload administered by the assigned team.

Duties include the hiring, training, development, evaluation, reprimand, rehabilitation and firing processes of the assigned team. Must perform file review, need analysis, constructing financial aid packages and authorize program disbursements for all FSA/institutional programs and is accountable for the fundamental training and coaching as it relates to team members being properly equipped to handle complex problem solving and decision making to ensure optimum customer service outcomes and adherence to compliance procedures.

Represent the Office of Financial Aid at recruitment events, external & internal partners, and financial literacy programs. Supports the Rutgers University-Newark strategic plan initiatives of access and affordability.

• Assist the Director in the overall management of the office, administration of financial aid programs and the development, implementation, and evaluation of program policies that directly relates to financial aid services.
• Supervise a team of Sr. Financial Aid Counselors and Support Staff, and provide training, goal setting, oversight, quality assurance, and strategic planning for the numerous financial aid programs and student population caseload administered by the assigned team.
• Perform file review, need analysis, constructing financial aid packages and authorizing program disbursements for all FSA/institutional programs.
• Represent the Office of Financial Aid at recruitment events, external & internal partners, and financial literacy programs.
• Supports the Rutgers University-Newark strategic plan initiatives of access and affordability.

Minimum Salary:

Mid Range Salary:

Maximum Salary:

Offer Information:
The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Position Status:
Full Time

Working Hours:

37.50

Daily

Work Shift:

Day

Work…