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Houseperson - Part Time
Job in
Newark, Essex County, New Jersey, 07175, USA
Listed on 2026-10-07
Listing for:
mcrhotels.com
Full Time, Part Time
position Listed on 2026-10-07
Job specializations:
-
Hospitality / Hotel / Catering
Guest Services
Job Description & How to Apply Below
CLEANLINESS and FRIENDLINESS!
The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.
AREAS OF EXCELLENCE- Happy Guests
- Spotless Cleanliness
- Product Consistency & Quality
- Teamwork
1. Happy Guests
- Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
- Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.
- Guest Satisfaction
:
All Team Members work together to contribute to great guest satisfaction scores. - Recovery
:
Ability to handle challenging guest situations with hospitality and a sense of urgency. - Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
- Events: Awareness and support for all groups and events at the hotel.
- Technology: Understanding of relevant technology for each role.
- Phone Etiquette: Answer all incoming calls with friendly service
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