People Operations Program Manager

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We are always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

We are looking for a People Operations Program Manager to join our People team to own, design, implement, and continuously improve employee onboarding for all new hires across the organization. This role serves as the primary point of contact for onboarding process design and execution, ensuring a compliant and smooth onboarding experience. This position is primarily office-based or hybrid, with occasional travel to company offices or campuses to support onboarding events and orientations.

You will report to VP of Talent Management and People Operations and work from our Santa Ana, CA or New Jersey, NJ office. Remote or hybrid candidates will also be considered. We believe that there is significant value in in-person collaboration. If you live within a 1 hour commuting distance to one of our offices, you will be required to be onsite most of the time.

This will be discussed further as part of the recruiting process.

• Own and optimize the company-wide employee onboarding process, from pre-boarding through Day 1, with an initial focus on US onboarding and potential future expansion to global onboarding.
• Identify and drive process improvements across the employee onboarding program, including ensuring standard practices across locations and departments and updating program documentation as needed (standardized communications, FAQs, playbooks).
• Stay current on US federal, state, and local regulatory updates and ensure onboarding practices remain compliant, updating the process as needed.
• Partner with the TOD team to deliver regular reporting to HR leadership and present data-driven recommendations for program enhancements as needed.
• Drive iterative improvements based on new hire feedback via the Culture Amp onboarding survey, manager input, and business needs.

• Partner with TA, IT, Learning, Workplace, Benefits, Payroll, and hiring managers to ensure a smooth Day 1 employee experience, from equipment and systems access to benefits and payroll access and enrollment; partner with other People teams such as Total Rewards, HRBPs, and Talent and Organizational Development as needed.
• Serve as the primary escalation point for onboarding issues, running recurring cross-functional syncs and driving open items to resolution, including serving as the primary decision maker on onboarding SLA exceptions.
• Manage and continuously optimize onboarding workflows in Workday HRIS, including business process configuration, required tasks, and documentation, in partnership with the HRIS team.

• Ensure background checks are run in accordance with the Collectors background check policy and playbook, and update for changes in federal, state, and local law.
• Ensure all required employment eligibility documentation is collected and verified in accordance with federal law, including I-9 and E-Verify processes, within mandated time frames.
• Partner…