Desktop Support Technician - EWR Airport
Listed on 2025-12-01
-
IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Technical Support
Get AI-powered advice on this job and more exclusive features.
About The Job
As a Desktop Support Technician, you will be the responsible providing IT support to end users for Windows PCs, Macs, printers, mobile devices, desktop applications, and other associated hardware & software. This position may will support to one or more departments to restore service and/or identify and correct core problems. Ensuring that all hardware issues are effectively and efficiently resolved in line with our customers' contractual service level
About The Job
As a Desktop Support Technician, you will be the responsible providing IT support to end users for Windows PCs, Macs, printers, mobile devices, desktop applications, and other associated hardware & software. This position may will support to one or more departments to restore service and/or identify and correct core problems. Ensuring that all hardware issues are effectively and efficiently resolved in line with our customers' contractual service level
agreements (SLAs).
What will you do?
- Provide in-person, phone, remote, and email support to users of supported departments.
- Keep the ticketing system up to date with the status off all support requests.
- Keep inventory system up to date with all deployed computing asset information.
- Research, recommend, and order software and hardware requested by departments.
- Create and provision user accounts, email accounts, and necessary access for user staff.
- Provides support to end users in problem resolution for both Windows and Apple systems.
- Guides end users through troubleshooting procedures.
- Performs upgrades to hardware and software.
- Supports printing and other peripheral computing devices.
- Performs set-up, installation, and configuration of desktop hardware and software in compliance with internal controls, policies, and standards.
- Performs set-up, installation, and configuration of desktop hardware and software in compliance with internal controls, policies, and standards.
- Participates in the identity and access management of various systems.
- Other IT support duties to be assigned
- This is a 40-hour week, which may vary to accommodate 5 days x 8-hour coverage from the onsite team.
- 1 - 3 years of experience providing Helpdesk/Desktop Support or Field Services which includes troubleshooting hardware, software, connectivity, and operating system issues
- 1 - 3 years of experience of current Microsoft Windows Desktop software
- 1 - 3 years of experience support - DSS, Multiple Workstation OS (Window, Mac), Multiple Mobile OS (Android, iOS), Networking, Printing Services, etc.
- Experience in fulfilling the onboarding and offboarding requests (i.e., set-up of desktop / laptop / IPAD, installing screens & displaces, patch port cabling, software configuration, mobile setup)
- Experience in supporting performance and client related issues resolutions
- Understanding of network protocols, server hardware and configurations
- Self-motivated with a willingness to learn and adapt to any new change or situation
- Able to communicate effectively with peers, line manager, stakeholders & client end users.
- Comp IT (A+, Network+, Security+), or equivalent certification
Physical Requirements :
- Able to lift or push 20-50 pounds of equipment if need it.
- Able to stand or kneel for extended periods of time.
- Able to use mechanical tools. (Screwdrivers, wrenches, pliers, hammers & drills)
Motivated to develop your career in IT support, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end user environments we should connect and explore.
What We Will Offer
Personal & Professional Development
Within a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and compliment with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).