Customer Success Manager- Customer Success Manager

We’re a fast-growing digital health company transforming how long-term care and skilled nursing facilities deliver care. Our platform leverages innovative technologies to improve patient outcomes, reduce hospital readmissions, and streamline workflows for frontline clinical teams.

We’re looking for a passionate and proactive Customer Success Manager to join our team and play a key role in ensuring the success and satisfaction of our customers.

• On-Site Implementations - Travel to customer sites to install, configure, and launch our platform within healthcare facilities.
• Conduct Training Sessions - Deliver hands‑on training to clinical staff ensuring confident and effective use of the system from day one.
• Provide Ongoing Technical Support - Act as a frontline technical resource, troubleshooting, resolving issues, and working cross‑functionally with our product and support teams.
• Drive Customer Engagement & Adoption - Build strong relationships with users and stakeholders to encourage adoption, identify barriers, and ensure consistent system usage. Track implementation progress, usage analytics, and engagement KPIs to ensure measurable outcomes and satisfaction.

• Proven ability to motivate and engage teams
• Exceptional interpersonal, training, and communication abilities
• Strong technical aptitude and comfort with digital tools
• A proactive, solution‑oriented mindset with a passion for enhancing patient care through technology
• Willingness to travel frequently across regions (approximately 60% of the time)
• Availability to work from 7:00 AM to 4:00 PM, with flexibility to adjust based on customer needs, travel, and time zone considerations

• A mission‑driven culture focused on meaningful impact in healthcare
• Dynamic work environment with real responsibility and autonomy
• Opportunities for growth within a rapidly expanding company
• We offer a competitive compensation package, including salary, health benefits, and paid time off.