Senior Business Analyst - Wire Customer Journey Design

Senior Business Analyst - Wire Payments Customer Journey Design

New Jersey, Newark

01/26/2026

Contract

Active

The Senior Business Analyst will play a key role in designing and optimizing customer journeys for wire transfers across multiple client interaction channels. This role focuses on defining the future-state experience for wire payments, including initiation, tracking, amendment, and resolution, through platforms such as Cash Pro, SWIFT, and Financial Institution (FI) interfaces. The ideal candidate brings a strong understanding of client-facing experiences, wire processing life cycles, and the ability to translate customer needs, regulatory considerations, and operational realities into actionable designs and requirements.

• Design end-to-end customer journeys for wire payments across various interaction channels.
• Define future-state experiences for initiation, settlement, tracking, investigations, and amendments of wire payments.
• Analyze current-state customer journeys to identify gaps, pain points, and areas for improvement.
• Collaborate with product, UX, operations, compliance, and technology teams to shape and refine future journey designs.
• Translate journey designs into detailed business requirements, user stories, and process flows.
• Ensure alignment between front-end client experiences and underlying wire processing systems (e.g., Fedwire, SWIFT, CHIPS).
• Establish consistent behaviors across channels while accounting for channel-specific nuances.
• Support validation, testing, and rollout of new wire journey enhancements and capabilities.

• Bachelor’s degree or equivalent experience in Business, Finance, Information Systems, or a related discipline.
• Minimum of 5 years of experience as a Business Analyst, Product Analyst, or similar role in the financial services industry.
• Proven experience in designing customer journeys for wire transfers or payment processing.
• Ability to translate business, regulatory, and customer requirements into functional specifications.
• Strong collaboration skills with cross-functional teams.
• Excellent verbal and written communication abilities.
• Must be located in the United States and able to work on-site or in a hybrid capacity in Charlotte, NC or Newark, NJ, as required.

• Experience with platforms such as Cash Pro, SWIFT, or Financial Institution (FI) interfaces.
• Knowledge of wire payment regulations and compliance considerations.
• Experience supporting testing and rollout of new financial technology solutions.
• Familiarity with user experience (UX) principles or process reengineering.