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ServiceNow Lead/Architect
Job in
Newark, Essex County, New Jersey, 07175, USA
Listed on 2026-02-07
Listing for:
Compunnel, Inc.
Full Time
position Listed on 2026-02-07
Job specializations:
-
IT/Tech
IT Consultant, IT Project Manager
Job Description & How to Apply Below
We are seeking a highly experienced Service Now Lead/Architect to guide the implementation, configuration, and management of Service Now platforms across ITSM, ITOM, HAM, and SAM modules.
This role requires strong technical leadership, hands-on development expertise, and the ability to collaborate directly with clients to deliver scalable and efficient Service Now solutions.
Key Responsibilities
- Lead the implementation and configuration of Service Now modules including ITSM, ITOM, and Sec Ops.
- Conduct customer workshops and technical sessions to gather requirements and translate them into technical solutions.
- Configure forms, workflows, reports, data imports, custom scripts, and third-party integrations.
- Draft user stories, acceptance criteria, and testing strategies aligned with customer requirements.
- Mentor junior developers and provide technical guidance across the team.
- Identify and resolve issues within customer Service Now environments.
- Stay current with Service Now platform updates and industry trends to maximize platform value.
- Support project timelines, deliverables, and customer expectations.
- Ensure all work aligns with organizational standards and quality benchmarks.
- Participate in integration gate reviews and ensure compliance with change management and audit requirements.
- Proven experience leading and delivering at least four ITSM or ITOM implementations.
- Strong hands-on experience configuring and customizing Service Now environments.
- Proficiency in web technologies such as XML, JSON, AJAX, and CSS.
- Experience with CMDB, scripting, and integration within Service Now.
- Strong business acumen and ability to engage directly with customers.
- Excellent problem-solving and communication skills.
- Experience with HAM, SAM, and Sec Ops modules.
- Familiarity with CRMTD and other Service Now-related tools.
- Service Now Certified System Administrator (CSA)
- Service Now Certified Application Developer (CAD)
- Service Now Certified Implementation Specialist (CIS) – ITSM, ITOM, HAM Pro, SAM Enterprise
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