ServiceNow Architect – ITOM​/Discovery​/ITAM

The role would be for configuring and supporting Service-now ITOM / ITAM (HAM / SAM) applications and maintain and support the implementation. This person will work very closely with IT Process Architect, custo Analysts), IT Architect, IT support teams and other technical teams to ensure that business needs around implementation of ITOM / ITAM Modules of Service Now.

The general scope of the work for this position is as follows:

• Experience of ITOM suite (CMDB /Discovery) within Service Now
• Experience of ITAM suite (HAM / SAM) within Service Now
• Complete understanding & hands-on expertise of CMDB data model with experience in extending CMDB data model for requirements.
• Understands technical and functional design requirements for Service Now and understands the workflow engines
• Uses Mid server, web services, email and other relevant technology to integrate tools with Service Now.
• Define and implement ITOM / ITAM and CMDB best practices in collaboration with cross-functional teams, aligning with industry standards and ITIL processes.
• Familiarity with ITIL processes/best practices for ITOM/CMDB/CSDM
• Experience in designing/developing Service Now Tables/Fields/Forms/Access Controls/Business Rules/ACLs/Client Scripts/UI Policies/UI Macros/UI Scripts/Catalog Forms/etc

Additional Qualifications:

• CIS-ITSM or CIS-Discovery or CIS – HAM Pro certification
• Collaborate with IT teams to identify CMDB requirements and implement necessary changes.