ServiceNow Consultant
Job in
Newark, Essex County, New Jersey, 07175, USA
Listed on 2026-02-12
Listing for:
ASB Resources
Full Time
position Listed on 2026-02-12
Job specializations:
-
IT/Tech
IT Consultant, Cloud Computing, IT Project Manager, IT Business Analyst
Job Description & How to Apply Below
We are seeking an experienced Service Now Expert to lead the design, development, and administration of our Service Now platform. The ideal candidate will combine deep technical knowledge with strong problem‑solving skills, ensuring the platform aligns with business objectives, supports ITIL processes, and delivers a seamless user experience across the organization.
Key Responsibilities- Platform Administration:
Configure and maintain Service Now modules, including Incident, Problem, Change, Asset, CMDB, Service Catalog, and Knowledge Management. - Custom Development:
Design, script, and implement new applications, workflows, and integrations to expand Service Now functionality. - System Integrations:
Develop and maintain API‑based integrations between Service Now and other enterprise systems. - Process Optimization:
Partner with IT and business teams to refine workflows, automate processes, and improve service delivery. - Security & Compliance:
Implement role‑based access controls, monitor platform performance, and ensure compliance with security policies. - Upgrades & Maintenance:
Plan and execute version upgrades and patching with minimal disruption. - Documentation & Training:
Produce technical and user documentation; provide training to system users and administrators.
- 4+ years of hands‑on Service Now administration and development experience.
- Strong understanding of ITIL processes and best practices.
- Experience with Service Now integrations using REST/SOAP web services.
- Strong analytical skills and ability to translate business requirements into technical solutions.
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