Customer Success Enablement & Communications Lead

Employer Industry: Technology Solutions and Cybersecurity

• Salary up to $
• Opportunity for incentive compensation, bonuses, and restricted stock units
• Comprehensive benefits package available
• Potential for career advancement and growth within the organization
• Dynamic work environment focused on innovation and customer success
• Chance to leverage AI tools to enhance learning and communication workflows

• Lead the design and implementation of customer success accreditation and onboarding programs
• Develop and maintain enablement content, including webinars, guides, and playbooks, utilizing AI for efficiency
• Oversee the communications framework for the Customer Success team, ensuring consistent messaging
• Manage change strategies and training plans for new processes and tools across the organization
• Collect and synthesize feedback to continuously improve customer success initiatives

• 5+ years of experience in Customer Success, Enablement, Operations, or Program Management
• Bachelor’s degree with 8+ years of professional experience in global organizations, preferably in SaaS or technology
• Strong business acumen and customer‑centric mindset
• Excellent program management skills with high attention to detail
• Proven ability to communicate effectively at various levels of management

• Experience with generative AI tools for content creation and analysis
• Familiarity with Gainsight, LMS platforms, Highspot, Matik, and enterprise communications systems
• Background in designing learning experiences or role‑based enablement programs
• Strong project management and change management skills
• Ability to simplify complex information into actionable content

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