Network Operations - Tools Engineer

Overview

The Network Operations Center (NOC) is staffed 7x24 and is tasked with monitoring, awareness, and notifications of all technical infrastructure (Network/WiFi/Compute/Application‑Services) availability, events and anomalies. Consequently, the NOC requires a tool development resource to maintain, update and create tools, alerting mechanisms, dashboards and reports in support of the NOC’s mission. System administration is also required as it relates to tool development, configuration, customization, and training for Solar Winds (UCTeam).

• System administration and configuration of NPM, NTA, NCM, IPAM to manage and monitor network infrastructure, including routers, switches, firewalls, and load balancers.
• Configuration Management Repository.
• Knowledge of business or function for which the application is designed (Networks, Network Monitoring, Network Metrics, etc.).
• Integration with Service Now and other tool sets preferred.

• Recommend, design, and integrate monitoring/alerting solutions within Solar Winds with Service Now integration.
• Experience with creating / modifying customized dashboards leveraging Power BI / Solar Winds SQL tables.
• Perform requirements gathering necessary to design and build enterprise monitoring systems.
• Analyze and make recommendations on tools design that meets industry best practice for monitoring and troubleshooting.
• Validate the system for functionality, performance, fault tolerance and operational readiness.
• Work closely with operational support teams such as Network, Windows, and Cyber Security to provide a holistic monitoring solution.
• Assist with identifying root cause analysis (RCA) capabilities.
• Identify issues, develop, and maintain processes that address and resolve them, and communicate/alert stakeholders as needed.
• Assist with enhancements of Solar Winds and troubleshoot issues as they occur.
• Proactively put forward ideas that support operational & project objectives (e.g., develop, test solutions, and tools).
• Maintain runbooks, logs, and records in accordance with ITIL best practices via Service Now.
• Stay on top of state‑of‑health monitoring and SLA targets.
• Perform special projects and initiatives as assigned.

• 3+ years of hands‑on experience with enterprise monitoring and observability platforms, including implementation, customization, and operational support.
• Subject Matter Expert (SME) in Solar Winds Monitoring Solutions (required), including core components, platform architecture, alerting, reporting, and performance optimization.
• Strong hands‑on experience integrating and supporting monitoring tools, including Service Now (event, incident, and workflow integrations).
• Experience with advanced monitoring and correlation platforms such as Datadog and Big Panda (highly desirable).
• Working knowledge of Syslog and SNMP v2/v3, including trap forwarding and receiving, configuration, validation, and troubleshooting.
• Proven experience in automation of repeatable monitoring tasks, including event and alert automation, report generation and scheduling within Solar Winds.
• Ability to diagnose and resolve complex technical issues across infrastructure, applications, and network monitoring domains.

• Monitoring and Observability platforms experience - 5 years (Required)
• Solar Winds Monitoring Solutions - 5 years (Required)
• Advanced monitoring and correlation platforms - 5 years (Required)
• Core components, platform architecture, alerting, reporting, and performance optimization - 5 years (Required)
• Report generation and scheduling within Solar Winds - 5 years (Required)
• Resolution of complex technical issues across infrastructure, applications, and network monitoring domains - 5 years (Required)