Network Operations - Tools Engineer

The Network Operations Center (NOC) is staffed 7x24 and is tasked with Monitoring, Awareness and Notifications of all Technical infrastructure(Network iFi ompute pplication-Services) availability, events and anomalies. Consequently, the NOC requires a tool development resource to maintain, updateand create tools, alerting mechanisms, dashboards and reports in support of theNOCs mission.

System administration as it relates to Tool development, configuration, customization, and training for Solar Winds (UCTeam). Primary areas of expertise included:

System administration and configuration of NPM, NTA, NCM,

IPAM to manage and monitor network infrastructure, including routers, switches,firewalls, and load balancers. in support of the technology infrastructure specific to the support role of the NOC.

Configuration Management Repository

This is an Individual Contributor role; must be fully competent to work under general direction. knowledge of business or function for which application is designed (Networks, Network Monitoring, Network Metrics, etc.). Integration with Service Now and othertoolsets preferred.

• Recommend, Design and Integrate monitoring alerting solutions within Solar Winds with Service Now integration.
• Experience with creating / modifying customized dashboards leveraging Power BI / Solar Winds SQL Tables a must
• Perform requirements gathering necessary to design and build infrastructure / applications enterprise monitoring systems.
• Perform analysis and make recommendations on tools design that meets industry best practice for monitoring and troubleshooting.
• Validate the system for functionality, performance, fault tolerance and operational readiness.
• Work closely with operational support teams such as Network, Windows, and Cyber Security to provide a holistic monitoring solution.
• Assist with identifying root cause analysis (RCA) capabilities.
• Identify issues, develop, and maintain processes that address and resolve them, (and be sure to communicate/alert stakeholders as needed).
• Assist to make enhancements (Solar Winds) and troubleshoot issues as they occur.
• Proactively put forward ideas that support operational & project objectives (e.g., development, testing solutions, and tools).

· Maintain runbooks, logs, and records in accordance with ITIL best practices via Service Now.

• Stay on top of state-of-health monitoring and SLA targets.
• Perform special projects and initiatives as assigned.

· 3+ years of hands‑on experience with enterprise Monitoring and Observability platforms, including implementation, customization, and operational support.

· Subject Matter Expert (SME) in Solar Winds Monitoring Solutions (required), including core components, platform architecture, alerting, reporting, and performance optimization.

· Strong hands‑on experience integrating and supporting monitoring tools, including:

oService

Now (event, incident, and workflow integrations)

· Experience with advanced monitoring and correlation platforms such as Datadog and Big Panda (highly desirable).

· Working knowledge of Syslog and SNMP v2/v3,including:

oTrap forwarding and receiving

oConfiguration, validation, and troubleshooting

· Proven experience in automation of repeatable monitoring tasks, including:

oEvent and alert automation

oReport generation and scheduling within Solar Winds

· Ability to diagnose and resolve complex technical issues across infrastructure, applications, and network monitoring domains.

· Experience in configuring and managing:

oMonitoring profiles

oThresholds and alert conditions

· Platform administration experience supporting large‑scale, enterprise monitoring environments, ensuring stability,scalability, and performance.

· Demonstrated ability to manage and coordinate across multiple monitoring tools and integrations in a hybrid environment.

· Strong collaboration skills with the ability to coordinate effectively with Solar Winds Platform Administrators, infrastructure teams, and operations stakeholders.