Fixed Income - Specialist, Application Support Engineer; IT Service Management

Overview

PGIM is a global asset manager with a diverse and inclusive culture. As the Global Asset Management business of Prudential, we continually seek ways to improve financial services and make a meaningful impact on millions of lives.

• Provide application support for systems used by front‑ and back‑office functions, client distribution teams, end‑users, vendors, and technology teams, troubleshooting business issues and collaborating with diverse investment groups.
• Own and account for the operation, monitoring, and integrity of technology platforms, including complex nightly data import processes from multiple external vendors.
• Be on‑call for failure escalations—including evenings and weekends—on a rotation basis.
• Participate in incident and problem‑management processes, delivering root‑cause analysis, resolution, and reporting.
• Ensure the stability of the production environment during change, incident, and problem management, enforcing policies.
• Manage relationships internally with business and technology stakeholders.
• Navigate the broader technology organization, building relationships with critical technology partners to manage the team’s agenda.
• Interface with external vendors and their technical support/development teams, focusing on issue resolution and strategic enhancements.

• Professional development in a dynamic, fast‑paced environment with new senior leadership.
• Opportunities to contribute to T‑level technology transformation and to challenge the status quo.
• A collaborative culture that values respect, teamwork, and continuous learning.
• Competitive compensation and benefits aligned with industry standards.

• 4+ years of experience in a Technology Application Support or SRE role.
• Experience in the financial industry.
• Strong communication, analytical, investigative, and troubleshooting skills.
• Experience with Cloud technologies (AWS and/or Azure).
• Experience with database concepts and SQL querying (MS SQL preferred).
• Familiarity with Linux command line.
• Understanding of application monitoring and alerting requirements.
• Experience with scheduling tools (Autosys preferred).
• Excellent documentation skills for processes and incident resolution.
• A tenacious sense of ownership and a desire to resolve incidents quickly.
• Continuous learning mindset and willingness to improve the status quo.
• Strong interpersonal and relationship‑building skills.

• Software development or scripting skills for code changes, bug fixes, and automation.
• Self‑motivation to operate independently and make decisions within a global team.
• Ability to prioritize effectively in a dynamic environment.
• Team‑player mindset, results orientation, and flexible approach.
• Skill to present technology concisely to business stakeholders locally and globally.
• Comfortable operating under high pressure while managing multiple incidents.
• Strong teamwork to navigate difficult situations and focus on resolution.

Note: Prudential is required by state‑specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range is $115,000 to $135,000. Specific pricing may vary within this range based on geographic location, candidate experience, and skills.

PGIM Fixed Income is a global asset manager offering active solutions across all fixed‑income markets. With approximately 1,000 employees and $859B assets under management, the company operates worldwide in Newark, London, Letterkenny, Amsterdam, Munich, Zurich, Tokyo, Hong Kong, and Singapore. Our culture promotes mutual respect, integrity, transparency, and teamwork, and leadership focuses on talent development and inclusiveness.

• Market‑competitive base salary with yearly bonus potential at every level.
• Medical, dental, vision, life, disability insurance, Paid Time Off (PTO), and leave of absence options, including parental and military leave.
• 401(k) plan with company match up to 4% and a company‑funded pension plan.
• Wellness programs offering up to $1,600 per year for items supporting personal wellbeing.
• Work/Life Resources covering parenting, housing, senior…