Senior Desktop & Endpoint Support Engineer

We are seeking an experienced Desktop Administrator to provide high-quality desktop and endpoint support for our organization. The ideal candidate will manage and troubleshoot desktops, laptops, and peripherals, ensuring smooth operations and user satisfaction across the enterprise.

• Provide L2 support for desktops, laptops, printers, mobile devices, and peripherals.
• Install, upgrade, and patch Windows 7/10/11 operating systems on desktops and laptops.
• Diagnose and resolve user issues including OS, hardware, software/application, network, and account setup problems.
• Perform OS installations, driver updates, and software/hardware configurations.
• Use EUC tools like SCCM for endpoint patching and Intune for mobile device management.
• Utilize ITSM/ticketing systems (Service Now, BMC Remedy, Jira) to manage and resolve tickets while ensuring SLA compliance.
• Provide remote support using tools such as Bomgar, Log Me In , MS Teams.
• Coordinate with vendors for hardware repairs and warranty services.
• Work closely with other IT teams for escalated issues and maintain strong communication with end users.
• Ensure endpoint security compliance with antivirus, device encryption, and Trend Micro tools.

• Operating Systems:
  Windows 10 / Windows 11 administration
• Productivity Tools:
  Microsoft Office / Microsoft 365
• Directory Services:
  Active Directory / Azure AD
• Endpoint Management: SCCM / Intune
• Networking:
  Basic TCP/IP, DNS, DHCP
• ITSM Tools:
  Service Now, BMC Remedy, Jira

• 4–5 years of hands-on desktop support experience.
• Strong troubleshooting skills for both hardware and software issues.
• Proven ability to manage multiple tickets and meet SLA requirements.