Jr UCaaS Engineer

LDI Connect is a high-performing technology services company with a proven track record of creating rewarding careers.

LDI Connect is seeking a Junior UCaaS Engineer to support the deployment and ongoing support of cloud-based voice and collaboration solutions across New Jersey.

This is a hands‑on, field‑oriented role–ideal for someone early in their career who wants real exposure to UCaaS, VoIP, and conference room technology in live client environments.

You’ll work with platforms including Elevate and Zoom, supporting both phone systems and modern meeting spaces (Zoom Rooms, etc.).

• Deploy and support UCaaS systems (VoIP phones, soft clients, conference room systems)
• Assist with on‑site installations across NJ
• Configure users, devices, and call flows
• Troubleshoot:
  • Call quality issues (latency, jitter, packet loss)
  • Device registration / provisioning
  • Network connectivity issues
• Support Moves/Adds/Changes (MACDs)
• Assist with MTR & Zoom Room setups and testing
• Work directly with clients during installs and support calls
• Document work performed and follow internal standards

• 1–3 years of experience in IT, telecom, or AV/UC environments (preferred)
• Basic understanding of:
  • Networking (IP, DHCP, DNS)
  • VoIP fundamentals (SIP, RTP)
• Comfortable working on‑site and client‑facing
• Strong troubleshooting mindset
• Valid driver’s license (NJ travel required and some NY 1–2 times/week)

• Experience with Elevate or similar UCaaS platforms
• Exposure to Zoom Rooms or Teams Rooms
• Basic switching knowledge (VLANs, PoE)
• AV or low‑voltage installation experience

• Real‑world exposure to enterprise UCaaS and AV deployments
• Clear growth path into mid/senior engineering roles
• Work on modern collaboration technologies
• Training and certification opportunities

The typical base salary for this role is between $55,000 and $65,000. The offered base salary will depend on experience.

LDI Connect and affiliates provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.