Implementation & Support Engineer; Fresher

Role Summary

Assist in software implementation, provide basic technical support, and ensure smooth system usage at client locations through effective coordination and timely issue resolution.

• Assist in installation, configuration, and deployment of software at client locations
• Support troubleshooting of basic technical issues and elevate complex cases
• Respond to support tickets and ensure timely updates and closure
• Coordinate with clients and internal teams during implementation and support
• Provide user guidance during system usage and post‑implementation support
• Maintain documentation of activities, issues, and resolutions
• Follow internal processes and compliance requirements

• Travel to client locations for implementation, system support, troubleshooting, and user assistance
• Willingness to travel on short notice based on project requirements is mandatory

• Basic Technical Understanding
• Problem‑Solving
• Communication
• Customer Focus
• Team Collaboration
• Learning Agility

• Graduate in Engineering / IT / relevant field (or equivalent)
• Basic knowledge of software systems and troubleshooting
• Good communication and interpersonal skills
• Willingness to learn and work in a field‑based environment
• Mandatory willingness to travel extensively

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