Architect, Technical Writer

Responsibilities

• Knowledge architecture and governance:
  Maintain the organisation's knowledge architecture to improve findability, consistency and reuse. Own knowledge governance: roles and responsibilities, contribution standards, review cadences, version control and quality assurance.
• Strategic knowledge hub / library ownership:
  Own the strategic knowledge hub, ensuring high value content is captured, curated and structured so teams can self serve. Design navigation, information hierarchies and search experiences to make the 'right answer' easy to find.
• Capture-to-reuse workflows (knowledge enablement):
  Create scalable processes to capture knowledge from delivery, bids, projects and SMEs and convert it into reusable assets (playbooks, templates, FAQs, case studies, evidence packs and white papers where appropriate). Introduce standards for evidence based content so claims are traceable, current and ready to deploy into internal and external materials.
• Tooling, integration and continuous improvement:
  Partner with Digital/IT to optimise knowledge tools (e.g., intranet, SharePoint, document management, search) and embed the architecture into platforms and templates. Use analytics and user feedback to measure adoption, search success and content health, prioritising improvements that reduce friction and duplication.
• Collaboration and stakeholder management:
  Work across functions (Operations, Bid/BD, Growth enablement, Communications, HR, Legal/Compliance) to align knowledge priorities to business strategy and delivery needs. Partner closely with the growth function to analyse bid evaluation criteria and scoring, using insight to improve knowledge assets and strengthen the quality and consistency of written bid responses over time.

• Internal: CLT and wider leadership;
  Growth enablement team;
  Operations leaders and delivery teams;
  Subject matter experts;
  Digital / IT / Data teams;
  Communications, Marketing and Legal, Compliance and Information Security
• External:
  Technology and knowledge platform vendors (where applicable);
  Partners and supply chain (for shared playbooks and ways of working, where appropriate);
  Industry networks / professional bodies (knowledge management best practice)

Essential:

• Experience in knowledge management, information architecture, content strategy or a closely related discipline.
• Proven ability to design and implement content models in a complex organisation.
• Experience owning or improving a knowledge hub/library (e.g., intranet/SharePoint/DMS), including findability and search performance.
• Strong understanding of content governance, quality assurance, version control and information lifecycle management.
• Comfortable working with subject matter experts to capture tacit knowledge and convert it into reusable, evidence-based assets.
• Experience using data and analytics to measure knowledge adoption and improve content health and user journeys.
• Excellent written communication and editorial skills, with a focus on clarity, accuracy and usability.
• Strong facilitation skills: able to run workshops to define structures, agree standards and capture knowledge.
• Systems thinking and attention to detail, with the ability to design simple experiences for complex information.
• Stakeholder management and influencing skills, able to drive adoption in a matrix environment.
• Comfort with digital tools and working with product/IT teams to translate requirements into platform changes.
• Degree or professional qualification in information science, knowledge management, library science, content strategy, UX, communications or a related field, or equivalent experience.

Desirable:

• Knowledge of the sales lifecycle and how enabling assets support pipeline development and conversion.
• Experience or knowledge of public sector bidding, including bid evaluation/scoring and the knowledge requirements of tender responses.

• Individual competencies:
  Embraces Respect | Partners Effectively | Creates Innovative Solutions | Focuses on the Customer | Demonstrates Compassion.
• Takes Responsibility & Acts with Integrity
• User-centred and outcomes focused, Systems thinking, Quality and rigour, Collaboration and influencing, Analytical and improvement mindset, Delivery focus, Change leadership

Occasional travel required. Business travel to meet business needs when required.

MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment,…