Business Systems Analyst - Underwriting Solutions

Company Overview

MSIG USA is the US-based subsidiary of MS&AD Insurance Group Holdings, Inc., one of the world’s top P&C carriers and a global Class 15 insurer with A+ ratings and a reach that spans 40+ countries and regions. Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business’s unique risks.

The Business Systems Analyst serves as a key liaison between Underwriting business teams and Technology, translating business needs into practical, scalable system and process solutions. This role supports Commercial P&C underwriting capabilities, including submission intake, triage, clearance, referrals, appetite and rules support, pricing, quote/bind workflows, document handling, data needs, and operational efficiency.

The role requires strong business analysis, systems thinking, stakeholder partnership, and hands‑on delivery support. It involves prioritization, backlog refinement, solution delivery, and operational improvement for assigned underwriting workflows and platform enhancements.

The ideal candidate brings insurance domain knowledge, analytical strength, and the ability to partner effectively with underwriting leaders, business SMEs, product owners, technology teams, architects, engineers, data teams, QA, and delivery leads. The role also requires comfort using modern productivity and AI‑enabled tools such as Microsoft Copilot, ChatGPT, and similar technologies to accelerate analysis, documentation, requirements drafting, story writing, and solution exploration while applying sound judgment and governance.

• Partner with Product Owners, Underwriting, Operations, Actuarial, Data, and Technology teams to understand business goals, pain points, process needs, and system enhancement opportunities.
• Analyze current‑state underwriting workflows and define future‑state processes that improve usability, consistency, data quality, efficiency, and operational outcomes.
• Translate business needs into clear requirements, user stories, acceptance criteria, process flows, business rules, data needs, and testable solution requirements.
• Apply systems thinking to evaluate upstream and downstream impacts across people, process, platforms, data, integrations, and operational teams.
• Identify opportunities for shared workflows, reusable capabilities, process standardization, and scalable solutions across underwriting product lines.
• Use workflow data, operational metrics, stakeholder feedback, and system usage insights to support prioritization and continuous improvement.

• Support backlog refinement by drafting and maintaining user stories with clear business context, acceptance criteria, workflow logic, dependencies, and test scenarios.
• Assist with roadmap, planning, and prioritization discussions by clarifying scope, business value, dependencies, risks, and delivery considerations.
• Balance near‑term enhancements with foundational improvements such as workflow consistency, data integrity, governance, usability, platform performance, and reuse.
• Participate in Agile ceremonies, including sprint planning, backlog refinement, daily stand‑ups, sprint reviews, retrospectives, and delivery discussions.
• Collaborate with engineers, architects, QA analysts, data teams, designers, and delivery leads throughout design, build, test, and implementation.

• Serve as a primary analysis partner for assigned underwriting solution needs, workflows, product lines, and shared underwriting functions.
• Facilitate discovery sessions, requirements workshops, process mapping discussions, stakeholder reviews, and solution validation sessions.
• Document current‑state and future‑state processes, business rules, system interactions, decision points, dependencies, and operational impacts.
• Help stakeholders evaluate solution options, technical constraints, dependencies, risks, and implementation trade‑offs.
• Promote an underwriter‑centric, AI‑enabled mindset by ensuring solutions improve ease of use, automation, workflow…