Production Support

Experience writing SQL to query data required.

• L3 Production Services Lead is able to work independently and drive resolution of complex issues.
• Strong analytical skills required to determine root cause of technical issues.
• Must be able to think broadly about technical issues and correlate current conditions, historical trends, and incident triage techniques to pinpoint technical issues.
• Must have a firm grasp on day‑to‑day use of Linux.
• Previous experience working with Hadoop.
• Experience writing SQL to query data required.
• Previous experience with an application performance monitoring tool (Introscope, App Dynamics, Dynatrace) required.
• Must be able to create and modify utility scripts written in Bash, Power Shell, etc.
• Must have previous experience with Splunk or another log aggregation tool.
• Must have previous experience analyzing root cause for complex technical incidents.
• Enjoys solving problems.
• Detail oriented and organized.
• This role requires working onsite with the client 3 days per week in Plano, TX or Pennington, NJ.

• Minimum 5 years of work experience with at least 3 years in Production Support, Performance Testing, and/or related technical environment.
• Minimum 3 years working in a Linux environment.
• Minimum 3 years analyzing log data in Splunk.
• Minimum 3 years performing root cause analysis of complex technical issues.
• Minimum 2 years working with Hadoop, Hive, Spark.
• Experience with one or more of the following:
  App Dynamics, Introscope, Dynatrace.
• Scripting experience in Bash and/or Power Shell.
• Associate's Degree.

• Ability to analyze Java heap and thread dumps strongly preferred.

Compensation at Accenture varies depending on factors such as location, role, skill set, and experience.

Accenture Flex offers a competitive suite of benefits, including medical, dental, vision, long‑term disability coverage, a 401(k) plan, and paid time off.

Accenture is committed to equal employment opportunities for all applicants and provides reasonable accommodations for disabilities or religious observances. Applicants in the U.S. must have legal work authorization and may only be eligible if they are not currently employed by a client or affiliated business of Accenture.

Accenture is an EEO and affirmative‑action employer of veterans and individuals with disabilities.