System Administrator – VMWare

Responsibilities

• In-depth knowledge and understanding of Active Directory, Exchange servers, SQL servers, Application servers, Networking distributed across the globe.
• Strong knowledge in AD, DNS, DHCP, Dir Sync, RADIUS, NPS, PKI, GPO, Active Directory sites and subnets Backup, Event Logs, Monitoring & Updates, Windows Server administration, Networking.
• Monitoring and troubleshooting the Windows issues like Server down/hung/not responding, Disk Space issues, High CPU/Memory utilization issues reported through SCOM/Dynatrace.
• Manage and Monitor VM infrastructure, VMWare, VDIs, Windows Failover Clusters.
• Familiarity with Infrastructure and Application monitoring tools; SCOM, OMS, Moogsoft Nagios, New Relic or any market standard IT Operations Management Tool is a plus.
• Working Understanding of Web Technologies (IIS, SharePoint, Apache, etc.).
• Awareness of basic database concepts (SQL or Oracle).
• Having good knowledge in managing Azure, AWS and GCP cloud services.
• Hands on experience on Automations tools and provide various metrics and identify bottlenecks or problems that need to be addressed.
• Use Power Shell to consolidate repetitive tasks and more efficiently manage a large infrastructure.
• Drive Major issues towards resolution and avert Major incidents through L2/L3 support.
• Create and Manage KB articles for the repeated incidents.
• Responsible for resolving high priority issues by engaging respective teams if needed.
• Strong troubleshooting skills to solve complex problems.
• Ability to understand a problem and propose solutions to meet requirements.
• Diplomatic and persuasive with an ability to handle difficult conversations and confidently manage stakeholders.
• A strong track record of delivering continual service improvement.
• Be able to communicate effectively, technical issues with technical and non-technical audience. Excellent customer service qualities.
• Ability the learn quickly, collaborate with team members, and meet deadlines.
• Work alongside other colleagues in your department to constantly monitor and harden the services.
• Learn new skills as necessary to support and enhance the services under your administrative control.
• Participate in on-call rotation for after-hours and weekend support.
• Process improvement tracking and continual service improvement management.