Managed Services Engineer - Azure

Job Summary

The Managed Services Engineer – Azure is responsible for designing, deploying, and supporting a broad range of enterprise solutions in Microsoft Azure, with a primary focus on Azure infrastructure and storage services. This includes, but is not limited to, Qumulo file storage, native Azure Storage services, Windows and Linux servers, Azure-native monitoring, Tanium patching, load balancers, Zerto disaster recovery replication, and Rubrik backups.

This role partners closely with customers and internal teams to ensure Azure platforms are secure, performant, scalable, and cost‑effective. The ideal candidate brings strong Azure engineering expertise, operational discipline, a customer‑first mindset, and a passion for continuous improvement and automation.

• Design, deploy, and support Azure infrastructure, including Qumulo file storage clusters, Azure Files, Blob Storage, Managed Disks, and Virtual Machines.
• Administer and manage Windows and Linux servers in Azure, including patching using Tanium.
• Administer Azure-native monitoring tools (Azure Monitor and Log Analytics) and implement monitoring, alerting, and reporting across Azure environments.
• Manage and support Azure load balancers, with general familiarity of Azure networking concepts as needed.
• Manage and support Zerto disaster recovery replication and Rubrik backup solutions in Azure.
• Monitor, troubleshoot, and resolve performance, capacity, and availability issues across supported Azure platforms and services.
• Optimize Azure environments for performance, resiliency, security, and cost efficiency.
• Lead and contribute to managed services projects and service improvement initiatives across Azure infrastructure.
• Engage directly with customers through meetings, incidents, change requests, and project delivery, ensuring alignment with customer needs and success criteria.
• Develop, maintain, and follow Standard Operating Procedures (SOPs) for Azure operations.
• Support Infrastructure as Code (IaC) and automation initiatives to enable repeatable and scalable deployments.
• Perform automation and scripting using Power Shell, Python, and/or Azure CLI.
• Track time and document work accurately in SHI systems.
• Participate in audits, compliance activities, and a rotating on‑call schedule.

• Collaboration:
  
  proactively seek diverse perspectives, facilitate open communication, and drive toward consensus.
• Initiative: proactively seek challenges, initiate projects, and contribute to innovative ideas.
• Communication: effectively convey complex ideas to diverse audiences.
• Customer Service: proactively seek customer feedback, empathize, and tailor solutions.
• Technical Troubleshooting: anticipate technical problems, initiate preventive measures, and provide innovative solutions.
• Time Management: use time effectively, balance tasks, and meet deadlines.
• Organization: coordinate multiple projects, delegate effectively, and use advanced tools.
• Willingness to Learn: integrate new skills and knowledge, remain open to feedback.
• Self‑Development: seek feedback and apply constructively for personal growth.

• Hands‑on experience supporting production Azure environments (compute, storage, backup, disaster recovery, monitoring).
• Experience supporting Qumulo file storage in Azure.
• Experience with Azure Monitor, Log Analytics, and Azure Backup.
• Experience with Tanium patching for Windows and Linux servers.
• Experience managing load balancers in Azure.
• Experience supporting Zerto disaster recovery replication and Rubrik backup solutions.
• Automation and scripting experience using Power Shell, Python, and/or Azure CLI.
• Working knowledge of Windows Server, Linux, and SMB/NFS permissions and access control.
• Experience using version control systems such as Git or Azure Dev Ops.
• Strong analytical, troubleshooting, and problem‑solving skills.
• Excellent written and verbal communication skills.
• Ability to manage competing priorities and meet deadlines in a fast‑paced environment.
• Strong sense of ownership, accountability, and customer focus.
• Collaborative, team‑oriented mindset.
• Adaptability and commitment to continuous learning.
• Ability to work effectively…