Business Analyst - Operations Excellence

Business Analyst - Operations Excellence page is loaded## Business Analyst - Operations Excellence remote type:
Hybrid locations:
NJ-Warren time type:
Full time posted on:
Posted Todayjob requisition :
JR-000859

MSIG USA continues to grow!
** Company Overview:
** is the US-based subsidiary of , one of the world’s top P&C carriers and a global Class 15 insurer, with A+ ratings and a reach that spans 40+ countries and regions. Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business’s unique risks.
** Role Overview
** The Operations Excellence Business Analyst supports business-led process improvement, documentation, performance analysis, and business use-case definition for automation and Copilot initiatives across insurance operations. Primary focus areas include billing, collections, underwriting support, and policy administration.

This role is execution-oriented and focused on
** operational clarity and business requirements**, with additional responsibility for
** hands-on technical delivery
** including
** coding, rapid prototyping, and analytical model development**. The analyst partners with Operations, Underwriting, Technology, and other key functions teams to define business workflows, rules, controls, and success criteria that enable efficient and compliant solution delivery within a regulated insurance environment.
** Key Responsibilities
**** Process Documentation & Analysis
*** Document end-to-end operational processes using SIPOC, swim lanes, and RACI methodologies.
* Define current-state and future-state business workflows, decision points, and exception handling.
* Identify inefficiencies, rework drivers, control gaps, and handoff risks.
* Maintain process documentation and ensure accuracy, consistency, and version control.
** Data & Performance Analysis
*** Analyze operational metrics including cycle time, backlog, aging, error rates, and SLA performance.
* Prepare reports, dashboards, and insights for Operations and leadership.
* Support root-cause analysis and quantify operational and financial impacts.
* ** Develop and maintain analytical models** (e.g., forecasting, workload/capacity, segmentation, anomaly detection) to predict operational demand and quantify improvement impact.
* ** Write and maintain code** (e.g.,
** Python and/or SQL**) to automate data extraction, transformation, analysis, and recurring reporting.
* ** Design, build, and support macro-based solutions** (e.g.,
** Excel VBA**) to streamline operational workflows, standardize outputs, and reduce manual effort.
* Track and report benefits realization from process improvement and automation initiatives.
** Automation & Copilot Use-Case Support
*** Define business use cases for automation and Copilot solutions, including tasks, workflows, business rules, and success criteria.
* ** Partner with data science and engineering teams to design and product ionize AI/ML solutions**, including feature definitions, training/validation data requirements, evaluation metrics, and monitoring considerations.
* ** Build and iterate on ML prototypes/models** (e.g., classification, NLP, document extraction, clustering) and translate results into operational recommendations and implementable requirements.
* Document required inputs, expected outputs, exception scenarios, and human-in-the-loop controls.
* Support business acceptance testing and validation of delivered solutions.
* Partner with Technology and Automation teams to ensure solutions align with defined business requirements and governance standards.
** Continuous Improvement & Change Support
*** Support Lean and continuous improvement initiatives across operations.
* Assist in the development and maintenance of SOPs, job aids, and training materials.
* Support change impact assessments and operational readiness activities.
* Participate in pilots and proof-of-concept initiatives.
** Governance & Controls
*** Document business controls and operational evidence requirements.
* Support audit, risk, and compliance remediation tracking.
* Ensure process changes align with regulatory, governance, and…