Level 2 Technician-Desktop Support

Job Description

We are looking for a Level 2 Technician to support desktop services on a full‑time basis (8 AM–5 PM, Monday–Friday) for a one‑year contract in Moorstown, New Jersey.

Key Responsibilities

• Provide Level 2 support for Microsoft 365 (O365) including mailbox troubleshooting, email performance issues, and related documentation.
• Troubleshoot and resolve hardware issues in a Dell environment (Latitude and Opti Plex series).
• Support software applications such as Outlook, BMC Footprints, Active Directory, and other desktop software.
• Maintain inventory and conduct Windows 10 and O365 related efforts.
• Handle approximately 15–18 tickets per day (minimum 10 tickets).
• Work overtime as required but no on‑call duty.
• Demonstrate a “do whatever it takes” attitude and collaborate with team members.

Required Skills & Experience

• 5+ years of desktop support experience with white‑glove service.
• Strong customer‑service orientation.
• Experience with Windows 10, Office 365, BMC Footprints, and Active Directory.
• Knowledge of hardware (Dell Latitude/Opti Plex) and software support.
• Ability to troubleshoot, document, and resolve issues efficiently.

Nice to Have

• Experience with virtual desktops, AWS Workspace, RSA token authentication, Cisco VPN, and banking/finance background.

Work Schedule – 8 AM to 5 PM with flexible overtime; no on‑call.

Location:

Moorstown, New Jersey.