ServiceNow Architect

Recruitment Fraud Alert

We've learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.

What to know:

• Commvault does not conduct interviews by email or text.
• We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.

If you suspect a recruiting scam, please contact us at w

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks—keeping data safe and businesses resilient. The company’s unique AI‑powered platform combines best‑in‑class data protection, exceptional data security, advanced data intelligence, and lightning‑fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.

The Service Now Strategic Platform Architect will lead the architectural design and governance of the Service Now platform, tailoring its implementation to enhance Commvault’s Cyber Resilience, IT Automation, and Cloud‑First strategy. This role requires deep expertise in integrating Service Now with core systems—especially those related to data protection and security—to drive operational continuity and world‑class service delivery.

Platform Governance

• Establish and enforce technical standards, development methodologies (e.g., CI/CD pipelines for Service Now deployments), and best practices.
• Ensure a highly scalable, non‑customized, and easily upgradable platform.

Integration Expert

• Serve as the expert for all complex platform integrations.
• Ensure seamless and secure data flow between Service Now, ERP, HR systems, and Commvault’s proprietary systems.

Technical Leadership

• Provide high‑level technical guidance to internal development teams and external implementation partners.
• Ensure solution delivery aligns with the approved architectural blueprint.

• 8+ years of progressive IT experience, with 5+ years focused on Service Now platform design and architecture in a large enterprise environment.
• Demonstrated experience in a Cloud/Hybrid IT environment (mandatory).
• Proven experience integrating Service Now with security tools, monitoring systems, and Data Protection/Data Resilience platforms (direct experience with Commvault integration is a significant advantage).
• Technical Expertise:
  • Deep Architectural Knowledge:
    Expert understanding of Service Now platform architecture, including multi‑instance strategies, tenant separation, and principles of the Common Service Data Model (CSDM).
  • Workflow & Automation:
    Expert‑level proficiency in Flow Designer, Integration Hub, and Orchestration for advanced automation use cases.
  • Core Module Depth:
    Service Management (ITSM):
    Incident, Problem, Change, Service Catalog; IT Operations Management (ITOM):
    Discovery, Event Management, Service Mapping;
    Security Operations (Sec Ops): SIR and VR.
  • Scripting:
    Advanced proficiency in JavaScript (server‑side and client‑side) and complex API manipulation (REST/SOAP).
• Certifications:
  • Mandatory:
    Service Now Certified System Administrator (CSA);
    Service Now Certified Implementation Specialist (CIS) in at least 3 of the following: ITSM, ITOM, Sec Ops, or HRSD; ITIL v4 Foundation.
  • Highly Desired:
    Certified Technical Architect (CTA) or Certified Master Architect (CMA) program completion.

• Continuous professional development, product training, and career pathing.
• An inclusive company culture, opportunity to join our Employee Resource Groups (ERGs).
• Generous benefits supporting your health, financial security, and work‑life balance.
• Employee stock purchase plan (ESPP).

US Pay Range: $72,250-$177,100 USD

Commvault is an equal opportunity workplace and an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, and we will not discriminate on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email  For any inquiries not related to an accommodation please reach out to w

Commvault’s Privacy Policy ()