Assistant VP, Windows Server Engineer

What will you be doing?

Barclays Services Corp. seeks Assistant VP, Windows Server Engineer (multiple positions) in Whippany, NJ:

• Participate in the day‑to‑day operations of the technology function, working across a range of technology capabilities for our customers and colleagues.
• Reactivate and pro‑active resolution of Incidents, performing Changes, upgrades to existing Windows Server Infrastructure.
• Support of Windows Clusters, antivirus, backups, deployment tools and monitoring tools, capacity management.
• Provide end‑to‑end support in all Major Incidents which have Business impact by working with other required support teams to recover the services.
• Participation in design and innovation of products using the newest technologies.
• Provide constant Service Improvements and Automation development.
• Implement business‑driven changes and requests.
• Vulnerability Management – working on monthly Windows patching on 50K+ Windows servers and ensuring compliance.
• Service Resilience – performing DCR activities to make sure services are working as expected at the remote location.
• Backup & Recovery – ensuring both OS and application data are backed up in regular intervals without issues.
• Complete problem resolution including problem management, root cause analysis, and implementation of remedies.
• Windows Security – working with the CSO (Risk) management team to understand risks, impacts and basic troubleshooting for user access issues.
• Provide advice and consultation aimed at minimizing the occurrence and impact of service incidents through process improvement.
• Ensure compliance with all risk and audit requirements.
• May telecommute pursuant to company policies.

Minimum Salary: $ per year

Maximum Salary: $ per year

The minimum and maximum salary/rate information above includes only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available.

Barclays employees are eligible for a suite of a competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances.

This position is eligible for an incentive award.

To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

• Provision of technical support for the service management function to resolve more complex issues for a specific client or group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.
• Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
• Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self‑service opportunities and knowledge sharing.
• Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
• Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front‑office specific support and stakeholder management.
• Identification and remediation or raising, through appropriate process, of potential service‑impacting risks and issues.
• Proactively assess support activities, implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/business divisions.
• Lead a team performing complex tasks, using well‑developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit…