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Senior ITSM & ServiceNow Lead - Hybrid NYC
Job in
Newark, Essex County, New Jersey, 07175, USA
Listed on 2026-06-07
Listing for:
Birlasoft
Full Time
position Listed on 2026-06-07
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant
Job Description & How to Apply Below
Birlasoft is seeking an IT Service Management (ITSM) Manager to lead and enhance the organization’s ITSM capabilities using Service Now as the core platform. This role combines ownership of the Service Now roadmap with leadership of a dedicated team, ensuring operational maturity, service quality, and effective ITSM processes.
The ideal candidate will have strong experience with ITSM processes, a solid technical background in Service Now, and excellent leadership skills. The position will also involve aligning Service Now capabilities with business needs in a hybrid working environment.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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