Senior App Support Specialist

What will you be doing?

Barclays Services Corp. seeks Senior App Support Specialist in Whippany, NJ (multiple positions available):

• Provide application support for essential enterprise banking systems, including applications built on the Pega CLM and KYC frameworks, supporting system availability and compliance with regulatory requirements in production environments.

• Perform systems analysis related to incident, problem, and change activities for complex application platforms, including root cause analysis and identification of preventative controls in accordance with ITIL standards.

• Develop, analyze, and maintain operational standards, control procedures, and service-level documentation to ensure enterprise applications comply with internal risk management policies, banking regulations, and audit requirements.

• Identify, analyze, and address technology and operational risks associated with enterprise application systems by collaborating with compliance, audit, risk, and change management teams.

• Analyze service level information in collaboration with third-party technology service providers and support escalation of complex technical issues affecting supported applications.

• Support analysis, implementation, and enhancement of enterprise application solutions, including system upgrades, platform migrations, integrations, and related technical initiatives.

• Provide technical analysis and guidance in resolving complex production issues, including reviewing system logs and supporting resolution approaches for high-severity incidents.

• Use system monitoring, scheduling, automation, and observability tools (such as Auto Sys, Geneos ITRS, and Observe Platform) to analyze system behavior, identify performance trends, and support system stability and reliability.

• May telecommute pursuant to company policies. [Hybrid role]

Salary / Rate Minimum/yr: $153,000 per year

Salary / Rate Maximum/yr: $160,000 per year

The minimum and maximum salary/rate information above includes only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available.

Barclays employees are eligible for a suite of a competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances.

This position is eligible for an incentive award.

To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

• Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.
• Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
• Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
• Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
• Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
• Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
• Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business…