Sr. Manager, IT Solutions Architect

The Information Technology (IT) Solutions Architect (SA) is responsible for providing Demand Management leadership for the development and implementation of IT solutions addressing PTC's business requirements. This position serves as a liaison between business end-users and technology professionals/resources. The SA/BA collaborates closely with the business to develop detailed timelines and work plans, translate existing or new business needs into detailed functional requirements, analyze business gaps and opportunities, prepare technical specification documentation, and develop/implement scalable, quality solutions.

The incumbent works cross-functionally with internal departments and external resources on Demand Management-related issues and initiatives.

The IT Solutions Architect supports adherence to relevant regulatory requirements and company Standard Operating Procedures (SOPs) as appropriate.

• Actively manage incoming demand, costs, resources, change requests, risks, and issues to ensure maximum business benefit.
• Collaborate with stakeholders to assess and document existing challenges through technical needs analysis.
• Identify, recommend, and streamline new and improved processes and tools to enhance business operations based on current processes and future opportunities.
• Collaborate with other Technical and Solution Architects to define solutions.
• Coordinate communication within the business and IT teams.
• Focus on Service Now initiatives as well as special projects.
• Escalate and facilitate the resolution of risks, issues, and changes.
• Design, specify, execute, and coordinate test scenarios and test scripts.
• Develop and provide structured training classes for system users and ad-hoc, one-on-one training and user assistance as required.
• Develop high-level and detailed workplans and ensure that the scope and approach are fully understood by all stakeholders.
• Document the results of the analysis and obtain sign-off on the specifications.
• Effectively interface and communicate with senior management and all key stakeholders regarding deliverables, status, risk identification/mitigation, and issue management.
• Lead cross-functional teams and work with business process owners to determine and translate business requirements into technology solutions. This includes responsibility for planning, directing, and coordinating requests from initiation through to implementation.
• Oversee all phases of solution implementation and the corresponding tasks and quality documentation to ensure adherence to budget, schedule, and scope.
• Perform other tasks and assignments as needed and specified by management.
• Be responsible for maintaining the overall requirements for an initiative.

• Bachelor's degree in a related discipline and a minimum of 7+ years of progressively responsible experience in related roles (including a minimum of 7+ years of demonstrated Solution Architect experience) in a pharmaceutical, biotechnology, or related environment.
• Experience preparing and presenting summary information and proposals to senior leadership.
• Direct and demonstrated Solution Architect experience, including experience on large, complex, enterprise-wide, transformative initiatives.
• Expert experience identifying, developing, customizing and implementing vendor software, particularly Software As A Service (SaaS).
• Hands‑on experience with one or more of the following:
  Research and Development (R&D) technologies, Document Management Systems (DMS), Enterprise Resource Planning (ERP), Supply Chain, and Customer Relationship Management (CRM).
• Proficiency with Microsoft Office (including applied experience using MS Project or MS Planner).
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively, as required, in a fast‑paced, matrixed team environment consisting of internal and external team members.
• Analytical thinker with excellent problem‑solving skills and the ability to adapt to changing priorities and deadlines.
• Excellent planning, organization and time management skills including the ability to support and prioritize multiple work streams.