IT Network Support Specialist - Hudson Tunnel Project

We're looking for a dynamic and motivated IT Network Support Specialist to join our growing team. If you're excited to build real-world experience in a modern, cloud-first environment, this role gives you the foundation to grow fast. You'll provide frontline support, learn from experienced IT professionals, and work hands-on with technologies like Windows 11, Microsoft 365, Cisco Meraki, Intune, and Apple Business Manager.

This is a great opportunity for someone who enjoys solving problems, helping people, and developing strong technical skills in a supportive, team-oriented environment.

What You'll Do

• Provide support for Windows 11 devices, Dell laptops, Microsoft 365 apps, and basic Cisco Meraki troubleshooting.
• Assist with iOS device setup and management through Apple Business Manager.
• Monitor IT systems and escalate issues to Level 2 or senior team members when needed.
• Resolve support tickets using Zendesk or similar platforms, ensuring timely communication and accurate documentation.
• Maintain IT documentation, SOPs, knowledge base articles, and assist with asset inventory tracking.
• Support endpoint management and promote security best practices across the organization.