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IVR Chatbot Developer
Job in
Newark, Essex County, New Jersey, 07193, USA
Listed on 2026-06-11
Listing for:
3B Staffing
Full Time
position Listed on 2026-06-11
Job specializations:
-
IT/Tech
IT Consultant, Systems Developer, Cloud Computing
Job Description & How to Apply Below
REMOTE
12 months contract
Need 1 candidate on this, manager has requested interviews.
Job Description:
Required:
- Minimum 3 to 5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
- Functional and hands on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect.
- Thorough understanding of Genesys Framework, Integration with internal and external components.
- Delivery credentials for Self Service and Analytics solutions enabled with speech-based interfaces and dynamic menu based on customer treatment strategies.
- Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.)
- Application development implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
- Development of Voice and Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect.
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