IVR Chatbot Developer
Job in
Newark, Essex County, New Jersey, 07193, USA
Listed on 2026-06-12
Listing for:
3B Staffing
Full Time
position Listed on 2026-06-12
Job specializations:
-
IT/Tech
AI Engineer (Applied/Software), Cloud Computing, IT Consultant, Systems Developer
Job Description & How to Apply Below
Location: (Remote) Target from EST
Duration: 12 months
3-5+ years of Genesys Cloud CX development with hands-on IVR/Omni-Channel automation, Architect flows, API/CRM integrations, and speech-enabled AI-powered solutions.
Job Overview:
We are looking for an experienced IVR Chatbot Developer with Genesys Cloud CX expertise to design and develop self-service and omnichannel customer interaction solutions. The ideal candidate should have deep knowledge of Genesys Cloud CX architecture, integration strategies, and AI-powered automation.
Key Responsibilities:
• Develop and implement IVR solutions using Genesys Cloud CX with a focus on multi-channel self-service automation.
• Work on Omni-Channel Orchestration Routing across Voice, SMS, Email, Chat, and AI-powered voice bots.
• Utilize Genesys Cloud CX Architect to build and optimize IVR flows, menus, and customer journey automation.
• Integrate Genesys Cloud CX with APIs, databases, CRM platforms, and external service providers.
• Deliver speech-based IVR and analytics solutions, using AI-powered dynamic menu generation and customer treatment strategies.
• Work with Genesys Framework and ensure seamless integration with internal & external telephony and CRM components.
• Leverage Genesys Cloud CX analytics and reporting tools to enhance customer engagement and self-service efficiencies.
Required
Skills & Experience:
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