Production Support

Key Responsibilities

• L3 Production Services Lead is able to work independently and drive resolution of complex issues.
• Strong analytical skills required to determine root cause of technical issues.
• Must be able to think broadly about technical issues and correlate current conditions, historical trends and issues, and general incident triage techniques to pinpoint technical issues.
• Must have a firm grasp on day-to-day use of Linux.
• Previous experience working with Hadoop.
• Experience writing SQL to query data required.
• Previous experience with an application performance monitoring tool (Introscope, App Dynamics, Dynatrace) required.
• Must be able to create and modify utility scripts written in bash, Power Shell, etc.
• Must have previous experience with Splunk or another log aggregation tool.
• Must have previous experience analyzing root cause for complex technical incidents.
• Enjoys solving problems.
• Detail oriented and organized.
• This role requires working onsite with the client 3 days per week in Plano, TX or Pennington, NJ.

• Minimum 5 years of work experience with at least 3 years in Production Support, Performance Testing, and/or related technical environment.
• Minimum 3 years working in a Linux environment.
• Minimum 3 years analyzing log data in Splunk.
• Minimum 3 years performing root cause analyze of complex technical issues.
• Minimum 2 years working with Hadoop, Hive, Spark.
• Experience with one or more of the following:
  App Dynamics, Introscope, Dynatrace.
• Scripting experience in Bash and/or Power Shell.
• Associate's Degree.

• Ability to analyze Java heap and thread dumps strongly preferred.

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please  for additional important information.