Implementations Lead- Hybrid

Overview

Broadridge is hiring an Implementation Lead to support the onboarding, transition, and implementation of clients into CAIP and BPO Corporate Action and Dividend processing services.

• Lead end‑to‑end client implementation of new services within CAIP/BPO environments.
• Coordinate project plans, milestones, deliverables, and governance across internal and external stakeholders.
• Manage client onboarding activities including requirements gathering, solution design, operating model setup, and readiness assessments.
• Serve as primary point of contact during implementation, ensuring clear communication and timely issue resolution.
• Support transition of processes from client teams or incumbent providers into the BPO operating model.
• Collaborate with operations and product teams to implement workflows for mandatory, voluntary, and elective corporate actions and cash and stock dividend processing.
• Ensure accurate event capture, election management, entitlement processing, announcement handling, and reconciliation processes.
• Validate client‑specific requirements for event notifications, deadlines, response handling, tax considerations, and reporting.
• Support setup and testing for market deadlines, account structures, standing instructions, and exception management processes.
• Gather and document business requirements, process flows, controls, and service level expectations.
• Translate client needs into operational and system requirements in partnership with technology and business teams.
• Identify gaps and propose scalable implementation solutions.
• Assist in defining target operating models, process maps, and control frameworks.
• Coordinate user acceptance testing (UAT), parallel testing, and implementation validation for new client setups or service changes.
• Ensure readiness across operations, systems, reporting, controls, and governance before go‑live.
• Oversee defect tracking, issue remediation, and sign‑off processes.
• Support post‑implementation stabilization and transition into business‑as‑usual support teams.
• Work closely with operations, technology, client service, product, risk, and compliance teams to deliver successful implementation outcomes.
• Track implementation risks, dependencies, and issues; elevate where appropriate.
• Ensure adherence to internal controls, regulatory requirements, and service level agreements.
• Provide regular project status updates to clients and senior management.
• Identify opportunities to improve onboarding processes, governance, and service delivery efficiency.
• Contribute to standardizing implementation documentation, templates, and best practices.
• Support change initiatives related to platform enhancements, process improvements, and service model evolution.

• Bachelor’s degree in Finance, Business, Operations, or a related field.
• 5+ years of experience in client implementation, transitions, asset servicing, or operations within financial services.
• Strong knowledge of corporate actions and dividend processing, including event lifecycle, announcements, elections, entitlements, and reconciliations.
• Experience in BPO, outsourcing, or shared services operating models.
• Proven project management and stakeholder management skills.
• Ability to manage multiple concurrent implementations and deadlines in a fast‑paced environment.
• Strong analytical, organizational, and problem‑solving skills.
• Excellent written and verbal communication skills.

• Experience with CAIP platform, asset servicing systems, custody operations, or securities processing environments.
• Knowledge of global markets, market deadlines, income events, and voluntary/mandatory corporate action processing.
• Familiarity with implementation methodologies, process migration frameworks, and operational readiness models.
• Experience with project management tools and documentation standards.

Salary range: $90,000 – $100,000 USD.

Broadridge offers a comprehensive benefits package.

Broadridge provides equal employment opportunities to all applicants without regard to race, color, religion, sex, national origin, disability, or veteran status. Applications that include fraudulent or falsified information will be disqualified.