Director, Customer Identity & Access Mgt

Job Classification:
Technology – Information Security

The Director, Customer Identity & Access Management (CIAM) within IAM & Security Operations owns the strategy and delivery of customer identity controls that protect customer experiences while enabling secure digital growth. This role is accountable for customer authentication, identity verification, phone verification, and orchestration, ensuring CIAM capabilities are resilient, measurable, and aligned to a tiered defense control architecture.

• Partner with leadership to set direction for the CIAM Operations program and enhance information security processes across authentication, phone verification, identity verification, orchestration, and policy-driven flows.
• Partner with engineering and fraud teams to design and implement tiered defense and control patterns that balance security, customer experience, and fraud prevention.
• Contribute to a multi-quarter program roadmap for CIAM platform evolution and control maturity.
• Own key business partnerships and collaborate with engineering on implementation approaches using toolsets such as Forge Rock, Ping, Prove, and Imperva WAF.
• Partner with cyber intelligence and fraud teams to establish operational excellence: monitoring, incident response readiness, post-incident improvement, and measurable reliability/performance targets.
• Develop and maintain policies, standards, and guidance for customer identity controls; ensure risk and compliance expectations are met with clear evidence.
• Provide leadership, coaching, and direction to project and operational teams; remove barriers and accelerate delivery outcomes.
• Collaborate with architecture teams to ensure CIAM fits a horizontal architecture and integrates effectively across the enterprise.
• Leverage Operations and tool/process knowledge to resolve complex technical, process, or people problems.
• Support post-incident review processes related to identity and access management and recommend corrective actions.
• Provide guidance and training to employees on identity and access management policies and procedures.

• Bachelor's degree in Computer Science, Information Systems, or related field.
• Significant experience leading customer identity programs and cross-functional teams in a complex enterprise environment, focusing on cybersecurity risk management and identity & access management.
• Proven strengths in solution design and program management across identity ecosystems.
• Strong knowledge of identity and access management principles and best practices.
• Experience developing and implementing identity and access management policies and procedures.
• Risk-based identity controls, operational monitoring, incident learning.
• Excellent communication and interpersonal skills.
• Tooling:
  Forge Rock, Ping, Prove, Imperva WAF.

Significant experience and/or deep expertise with several of the following:

• NIST and ISO 27000 Standards
• Identity and Access Management
• Customer Identity and Access Management (CIAM)

• Certified Information Systems Security Professional (CISSP)
• Certified Information Security Manager (CISM)
• Certified Information Systems Auditor (CISA)

Salary range for this role is from $ to $. Specific pricing may vary within this range based on geographic location, candidate experience, and skills.

• Market competitive base salaries, with yearly bonus potential at every level.
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programs including up to $1,600 a year for reimbursement of personal wellbeing items.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan:
  Shares can be purchased at 85% of the lower of two prices (beginning or end of the purchase period), after one year of service.
• Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.