Program Manager

Job Summary

This remote or onsite position reports directly to the Sr. Manager, Programs & Implementations. As a Program Manager, your core responsibility will be to plan, coordinate, and deliver Genfare programs to ensure a high-quality customer experience. This will be achieved through managing, directing, and coordinating activities across all assigned projects to ensure objectives are accomplished within defined time frames, scope, and budget constraints.

You will guide customers through Genfare’s standard implementation process, delivering structured and practical solutions to complex operational and technical challenges while ensuring consistent execution of project delivery processes.

• Review project proposals or plans to determine timeframe, funding limitations, procedures, staffing requirements, and resource allocation
• Define and actively manage project schedules, milestones, risks, and issue logs
• Coordinate activities of cross‑functional project teams to ensure projects progress on schedule and within budget
• Lead implementation of projects, working directly with customers to support user acceptance testing (UAT) and production migration
• Serve as the primary day‑to‑day contact for clients, third‑party vendors, partners, and internal stakeholders
• Track, manage, and report project status, deliverables, risks, and key performance indicators to stakeholders
• Support business requirements gathering and use‑case definition in collaboration with Solution teams
• Ensure deliverables meet requirements for technical quality, reliability, schedule, and cost
• Drive issue resolution and maintain clear communication across all project stakeholders
• Contribute to continuous improvement of project execution processes and documentation standards
• Requires up to 40% travel

• 5+ years of project management experience
• Experience in Public Transit and/or fare collection systems is required
• Technical knowledge in SaaS, on‑premises software, mobile applications, electronic payments, and hardware systems
• Experience with cloud‑based project tools such as JIRA, Confluence, and Smartsheet

• Bachelor’s degree in engineering, business, or a related field
• 10+ years of technical professional experience

• 5+ years of project management experience with complex implementations in matrixed organizations
• 5+ years of client‑facing project management experience
• PMP certification
• Experience with fare collection systems in the transportation industry

We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. As required by law in this state, the estimated salary range for this position is $103,400 – 135,000 per year and represents our good faith estimate as to what our ideal candidates are likely to expect.

We tailor our offers within the range based on organizational needs, internal equity, market data, geographic zone, and the selected candidate’s experience, education, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process. At SPX, it is not common for individuals to be hired at the higher end of the range, and compensation decisions depend on a variety of factors.

This position is eligible to participate in a discretionary bonus, subject to the rules governing the plan. SPX offers a variety of benefits, including health benefits, 401K retirement with a company match, and flexible time off. More information about our benefits can be found on the “Rewards and Benefits” section of our career page.

• Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
• Competitive health insurance plans and 401(k) match, with benefits starting day one
• Competitive and performance‑based compensation packages and bonus plans
• Educational assistance, leadership development programs, and recognition programs

SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.