Help Desk Analyst

Help Desk Analyst - US

• IT
• NYC
• Full-time

WHO WE ARE

Come join the company reinventing data security, empowering businesses to realize the full potential of their data. As the leading data security platform purpose‑built for the cloud era, Cyera’s mission is to reinvent how businesses secure data, enable agile collaboration, and boldly pursue new business opportunities. Trusted by security teams at leading global businesses, our team is proving that data security is the next big thing in cyber.

Backed by the world’s leading investors and working with a large and growing list of Fortune 1000 companies, we are looking for world‑class talent to join us as we usher in the new era of data security.

THE OPPORTUNITY

We’re hiring an experienced IT Administrator / Helpdesk Analyst to join our internal IT team in NYC. This person will be the first line of support for end‑user issues and a key player in keeping our IT operations smooth, secure, and responsive.

You’ll work hands‑on with hardware, software, and conferencing solutions, supporting a dynamic, fast‑paced user base. If you’re proactive, customer‑focused, and thrive under pressure, we want to hear from you.

RESPONSIBILITIES

• Serve as the primary point of contact for IT support issues, including hardware, software, and network troubleshooting.
• Provide expert‑level support for macOS and Windows systems, including device setup, maintenance, and troubleshooting.
• Administer and manage endpoints using Jamf Pro and other MDM tools.
• Support common SaaS tools including Google Workspace, Zoom, Slack, and Microsoft 365.
• Provide support for conference room solutions (Neat, Logitech) and ensure AV readiness for executive meetings, training rooms, and All Hands events.
• Monitor and triage support tickets via Jira and escalating when appropriate.
• Assist with user lifecycle management (onboarding/offboarding), device inventory, and access provisioning.
• Ensure compliance with endpoint security policies and assist in security response procedures.
• Document processes, troubleshooting steps, and internal knowledge base content.
• Collaborate with IT and Security to improve systems, tools, and user experience.

REQUIRED QUALIFICATIONS:

• 3+ years of IT support or helpdesk experience in a startup or rapid‑growth environment.
• Advanced proficiency in macOS troubleshooting and administration.
• Strong experience supporting Windows desktops and laptops.
• Hands‑on experience with Jamf Pro and other mobile device management platforms.
• Familiarity with Google Workspace, Slack, Zoom, Microsoft 365, and related SaaS tools.
• Experience with identity and access management tools (Okta, Active Directory).
• Working knowledge of basic networking (DNS, DHCP, VPN)
• Proven ability to multitask and prioritize in high‑volume, high‑pressure environments.
• Excellent communication and customer service skills.
• Local to NYC and able to work onsite 3–4 days per week.

COMPENSATION INFORMATION:

In addition to a standard benefits and equity package, we offer a generous package of a base salary $85-110k+ and annual bonus. Final compensation will vary based on seniority and relevance of experience, location, and position requirements.

This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors.

BENEFITS - Why Cyera?

• Ability to work remotely, with office setup reimbursement
• Competitive salary
• Unlimited PTO
• Paid holidays and sick time
• Health, vision, and dental insurance
• Life, short and long‑term disability insurance